Cisco introduces an AI-first approach to IT operations
At the recent Cisco Live 2025 event, Cisco announced AgenticOps. It is a transformative approach to IT operations that integrates advanced AI capabilities to enhance efficiency and collaboration across network, security and application domains. At the heart of this paradigm is Cisco AI Canvas, the Cisco AI Assistant, and the deep networking model, each playing a role in redefineing modern IT workflows.
AgenticOps: A new paradigm of IT operations
Agenticops represents Cisco's vision for an AI-driven operational model in which intelligent agents autonomously manage and optimize IT tasks. The approach leverages real-time telemetry, automation and deep domain expertise to provide intelligent end-to-end action at machine speed, all keeping the team in control, Cisco says.
Key components of Agenticops include:
- Cisco AI Assistant: A conversational interface that identifies problems, diagnoses root causes, and automates complex workflows.
- Cisco AI Canvas: A shared interactive workspace with generic UI that integrates data across network, security, and observability domains.
- Deep Network Model: A leading domain-specific language model (LLM), a specialized LLM that trains Cisco networking knowledge, including Ciscou and CCIE materials, built on over 40 years of Cisco expertise.
Cisco AI Assistant: Conversation Control across the Ecosystem
The Cisco AI Assistant serves as the foundation layer for Agenticops and provides a natural language interface that allows IT professionals to interact with the system more intuitively. By leveraging the deep network model, AI assistants can:
- Quickly identify critical issues and diagnose the root cause.
- Helps in network configuration and policy management.
- Automate routine tasks such as NAC configuration and migration switching to reduce task times from hours.
- Provide actionable insights and recommendations to enhance your decision-making process.
By deep integration into Cisco's platform, AI Assistant enables IT teams to easily incorporate its capabilities into existing workflows, streamline operations and increase efficiency.
Cisco AI Canvas: Collaborative Workspace for Cross-Domain IT
Based on AI Assistant, Cisco AI Canvas introduces a generated user interface designed to facilitate real-time collaboration between Netops, Secops, and application teams. The main features of the AI canvas are:
- Integrating real-time telemetry from sources such as Meraki, Thoushandeyes, and Splunk provides a unified view of your IT environment.
- Dynamic generation of dashboards and visualizations tailored to a specific incident or workflow.
- An advanced inference model that breaks down troubleshooting into structured steps and guides teams through diagnosis and repair.
- A collaborative feature that allows team members to share dashboards, invite collaborators, and spend time perpetuating sessions.
- An execution function that allows the AI canvas to implement configuration changes and perform runbook steps in team contracts.
By centralizing data and collaboration tools, AI Canvas enables IT teams to solve problems more efficiently and with greater transparency.
