This week, Celonis demonstrates how Generative AI can enhance its core process mining technology by supporting natural language search. It is a combination of technologies that furthers the goal of making the technology accessible to non-technical business her users.
The demo, which is part of the company’s 10-city world tour that kicked off this week, is one of the product innovations Celonis is highlighting to make process mining more widely available, not just to a wider range of business users. is. So do third-party software vendors. Celonis is included in the Acceleration Economy Top 10 Candidate List for AI/Hyperautomation Enablers.
Taken together, the product initiative builds on the foundation of the company’s latest generation of object-centric process mining and its “Intelligence API”. A major innovation of object-centric process mining is the ability to unlock an end-to-end view of the entire order-to-cash process by providing a single data model across the various elements that make up the process. This visibility allows business users to get a holistic view of the process and efficiently identify problems.
Celonis is a Generative AI demo that builds on the company’s long history in artificial intelligence (AI) and machine learning (ML). Both come in multiple ways, including applications such as duplicate checking that are widely used by companies. Celonis customers can identify duplicate invoices. In some cases, the app can save customers millions of dollars.
“We continue to strengthen our thinking about making AI even more powerful and even more sophisticated, especially considering all the recent advances that we are all watching with enthusiasm.” Celonis’ Divya Krishnan said: Vice President of Product Marketing. “We are uniquely positioned to provide process intelligence (which we define as process knowledge contextualized data) and use machine learning to make process intelligence more intelligent and powerful.”
A new supply chain app, also launched this week, is built on an object-centric model to give you end-to-end visibility into lead times within this critical business function.
Generative AI powers process mining
At a demo this week, Celonis will showcase a combination of generative AI and process mining, along with a software partner called Rollio, who creates virtual AI assistants, creating the ability to extract process mining using natural language requests for the first time. increase. insight. This functionality includes parsing and visualization requests for data from natural language questions.
This demo covers a widely used process mining use case – accounts payable. It shows how everyday business users can gather data that measures automation rates. Generative AI’s core Large Language Model (LLM) and Celonis’ Process Query Language (PQL) are integrated.
Krishnan said the demo highlights new features that can be leveraged by both PQL experts as well as business users who can leverage PQL through an easy-to-use interface without knowledge of the underlying technology. said there is.
The Generative AI demo does not represent a finished product, it is an opportunity for the Celonis product team to get customer feedback. “I think there is a lot of activity in the market to try to bring out various AI solutions, but we have vested interests, and what we are putting out there is verified, and there are obvious additions. We want to make sure it is considered a valuable customer.”
This demo also serves as a concrete example of how Celonis aims to work with third-party software providers through the Intelligence API to further spread their process mining technology.
“Our hopes and intentions are, ‘How can we make process intelligence available to the ecosystem so that the ecosystem can leverage that intelligence in a way that powers its own applications, AI and large language models, and We are adjusting our automation,” says Krishnan.
Intelligence API is now generally available.
Better visibility of lead times, healthier supply chains
The new application announced today is an end-to-end leadtime app. This is intended to help customers address key supply chain challenges related to inventory and lead times that first surfaced during COVID-19.
The company says the new software will:
- Track the movement and position of each component in each process involved in manufacturing the finished product.
- Identify potential root causes of bottlenecks, such as outdated master data or excess inventory.
One Celonis customer expects immediate financial impact from the new software. Freudenberg Sealing Technologies expects the app to reduce working capital across production sites by about 10%, said Kai Fuhrer, global director of supply and chain at the company based in Weinheim, Germany. says Mr. “With this end-to-end transparency, we can find ways to deliver the same services in shorter timeframes, act faster and be more flexible when disruptions occur,” he said. , added more. A chain that has been around for over 20 years. This level of transparency has never been possible before. “
More than three years after the outbreak of COVID-19, supply chain issues remain a roadblock, according to discussions with customers. “Supplier lead times are still a big blind spot and excess inventory is a big problem,” says Krishnan. “And I’m generally struggling to really understand how to operate with process variability in mind.”
Business miner for non-technical people
The company also announced the general availability of Business Miner, a tool optimized for non-technical business users that was first announced at Celosphere last November.
It includes process-specific investigations that business users can tackle, such as payables and receivables, procurement, and order management. It also includes process-independent exploration aimed at monitoring metrics such as throughput time and deadline adherence. Krishnan said this latter category could be applied to financial services businesses to analyze the customer onboarding and loan origination processes.
Business Miner is the company’s early effort to democratize process mining insight and execution management technology.
The company also introduced the Multi-Object Process Explorer, which brings object-centric process mining to existing Celonis capabilities. This allows users to easily switch from object to object as they explore, quickly assess relationships between objects and events, and complement their analysis with visualizations across objects.
lastly
With a demo of generative AI powering process mining, Celonis is taking a tangible step toward embracing a technology that captivated the tech industry’s imagination faster than recent memory. Generative AI efforts are another important step in expanding the applicability of process mining technology, which has been primarily in the realm of technical and scientific users, and ensuring that its benefits can be delivered across organizations. is. Business challenges aren’t just the domain of techies, so neither should the technology built to solve them.
Celonis uses an end-to-end lead-time app to address one of the larger business process challenges we’ve all experienced in recent years, moving beyond inventory and lead times. It provides much-needed visibility, an important first step. problem. Both democratization and supply chain initiatives have allowed Celonis to take on core business functions that customers are willing (and able) to invest in today, despite facing ongoing cost pressures. increase.
Additional insights on Celonis and supply chain:
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