Almost one in three Canadians (32%) surveyed say they overstate their AI capabilities amid rising expectations in the workplace.
TORONTO, July 23, 2026 /CNW/ — Artificial intelligence (AI) is becoming an increasingly important part of everyday work, but Canadians are still building confidence. Canadians surveyed admit to exaggerating their AI skills in the workplace, according to a new TD study, noting increased pressure to keep up with evolving expectations.
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Key findings from the 2026 TD AI Insights report:
78% believe AI in the workplace is inevitable
75% rate their own AI skills as a “C” or lower
53% say their workplace lags behind other workplaces in adopting AI
Only 37% say they receive adequate AI training from their employer on using AI at work
AI skills are becoming a signal in the workplace Canadians are crossing the gap between expectations and confidence. Many people recognize the importance of AI, but few consider themselves experts, creating pressure to appear more fluent than they think they are.
The investigation revealed the following:
Only 4% rate themselves an “A” in AI skills, and the majority (75%) rate themselves a “C” or lower.
Almost one in three (32%) admit to exaggerating their AI skills at work
Baby boomers are the most likely to say AI in the workplace is inevitable at 89%, ahead of Gen X (81%), Millennials (79%), and Gen Z (65%).
“Although AI is becoming more pervasive throughout the world of work, it still feels new and unfamiliar to many,” says Luke Gee, senior vice president, chief analytics and AI officer, TD Bank Group. “The pace of change feels fast, but it’s understandable that confidence will take time to catch up. We’re at a time when people are building new skills and thinking about how these tools can support the work they’re already doing. Most importantly, we want to help people learn, build confidence over time, and feel supported as they use AI in practical and meaningful ways.”
Canadians are realizing real benefits from AI AI is increasingly being used in the workplace, with many Canadians reporting in polls tangible benefits from its use, particularly when it comes to productivity and staying competitive in the workplace.
Bridging the gap: The role of training and support As more Canadians realize the value of AI, organizations have an opportunity to help their employees gain confidence by providing access to the training, tools, and guidance they need to effectively use AI in the workplace.
“The future of work will require organizations to help people develop new skills as technology evolves,” said Melanie Burns, senior executive vice president and chief human resources officer at TD Bank. “Companies that prioritize learning and provide their employees with the right tools and support will ensure their employees thrive.”
TD is focused on helping colleagues feel confident in their work using AI. AI is at the core of how TD is reimagining banking and is directly tied to strategies that drive deeper customer relationships, create simpler and faster experiences, and deliver disciplined execution. To learn more about AI and innovation at TD, visit our TD story page.
FAQ Q: How ready are Canadians for AI in the workplace? The 2026 TD AI Insights report suggests there is still a gap between AI adoption and readiness. Although polls show that many Canadians use AI tools at work, only 37% say they receive sufficient AI training from their employer on the use of AI in the workplace, highlighting greater support and learning opportunities.
Q: How confident are Canadians in their ability to use AI tools? According to the 2026 TD AI Insights report, Canadians surveyed are actively adopting AI, but confidence levels vary. Only 4% rate themselves as an “A” in AI skills, but the majority (75%) rate themselves as a “C” or lower.
Q: What do Canadians expect from AI in the future of work? According to the 2026 TD AI Insights report, most Canadians surveyed believe the adoption of AI is inevitable. In fact, 89% of baby boomers, 81% of Gen X, 79% of Millennials, and 65% of Gen Z say AI will become a standard part of the workplace.
About the 2026 TD AI Insights Report The 2026 TD AI Insights report was completed by Ipsos on behalf of TD and conducted from February 17th to 23rd. The study interviewed a sample of 2,501 Canadians aged 18 and older. Weighting was then used to balance demographics to ensure that the composition of the sample reflected the composition of the adult population according to census data and to provide results intended to approximate the sample coverage. The accuracy of Ipsos online polls is measured using confidence intervals. In this case, when all Canadian adults were surveyed, the poll was accurate 19 out of 20 times, within ±2.4 percentage points. Confidence intervals are wider among subsets of the population. All sample surveys and public opinion polls may be subject to other sources of error, including, but not limited to, coverage error and measurement error.
About TD Bank Group Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or the “Bank”). TD is North America’s sixth largest bank by assets, serving 28.1 million customers in four principal businesses with operations in many financial centers around the world. US banks including TD Auto Finance US and TD Wealth (US). Wealth management and insurance, including TD Wealth (Canada), TD Direct Investments, and TD Insurance. wholesale banking, including TD Securities and TD Cowen; TD is also ranked among the leading digital banks in North America, with more than 13 million active mobile users in Canada and the United States. As of April 30, 2026, TD had assets of $2.1 trillion. Toronto-Dominion Bank trades on the Toronto Stock Exchange and the New York Stock Exchange under the symbol “TD.”.
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