Automation Anywhere uses OpenAI to power AI-native agent solutions for enterprises |

SAN JOSE, Calif. , Jan. 20, 2026 /PRNewswire/ — Automation Anywhere, a leading provider of Agentic Process Automation (APA) and agent solutions, today announced a new generation of AI-native agent solutions developed in collaboration with OpenAI. It is designed to help businesses accelerate time to value and achieve more autonomous operations.

This collaboration integrates Automation Anywhere’s Process Reasoning Engine (PRE) to help enterprises determine the next action to take and safely coordinate work across systems. Work with OpenAI’s advanced inference models. Together, they enable a complete loop from inference to action. OpenAI models are used for inference and interpretation, and PRE is used for managed execution within an enterprise environment.

“Traditional solutions automate tasks by following the same rigorous procedures that humans do, but are often vulnerable when conditions change,” said Mihir Shukla, CEO and Chairman of Automation Anywhere. “Our agent solution is fundamentally different. It is designed to allow AI agents to reason autonomously, solve problems, and adapt to change, delivering exponentially higher ROI. Using our process inference engine and OpenAI’s inference model, we are building an agent solution that delivers capabilities unlike anything else on the market. It’s a true game-changer.”

Automation Anywhere’s new agent solution is designed to go beyond traditional automation by providing customers with a rapid transition to agent operations. Pre-built, highly contextual, and ready to deploy in weeks instead of months.

“Automation Anywhere represents the next future of AI that goes beyond automating tasks and redefining how work is actually done,” said Giancarlo “GC” Lionetti, Chief Commercial Officer at OpenAI. “Together, we will embed intelligence directly into core workflows, enabling enterprises to move faster, work smarter, and drive meaningful outcomes.”

Automation Anywhere’s growing portfolio of agent solutions is built on a consistent agent architecture that integrates inference, enterprise context, human control, and coordinated actions. Targeting high-value business processes across finance, human resources, IT, and customer service, the solution enables organizations to deploy production-ready functionality while maintaining the flexibility to customize and extend without code.

“Most agent efforts fail because they are either too autonomous or too constrained,” said Dustin Snell, senior vice president of agent solutions at Automation Anywhere. “The difference here is that we are intentionally blending agent reasoning, deterministic execution, and human judgment into a single, managed flow. It is that balance that turns promising AI experiments into reliable production outcomes for enterprises.”

About Automation Anywhere

For more than 20 years, Automation Anywhere has been working to define the future of work by unlocking human potential through automation. The company enables this future through state-of-the-art agent process automation (APA) systems for IT leaders and developers, and purpose-built agent solutions for business leaders in finance, customer service, IT, and human resources. Learn more here automationanywhere.com.

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