Through this partnership, Asiacell is advancing its digital transformation efforts by leveraging Druid AI’s enterprise platform to enable intelligent, human-like engagement across customer service, human resources, and employee wellness.
asia cell, Iraq’s leading telecommunications provider partners with Druid AI; The global enterprise AI innovator accelerates digital transformation through advanced conversational solutions that improve the multilingual customer and employee experience in Iraq.
Through this partnership, Asiacell is advancing its digital transformation efforts by leveraging Druid AI’s enterprise platform to enable intelligent, human-like engagement across customer service, human resources, and employee wellness. This solution combines conversational and generative AI with process automation to deliver faster, smarter, and more personalized experiences.
“Agentic AI is more than just a technology upgrade; it’s a transformation in how we focus technology around people. Using Asiacell, we’ve created agents that predict, adapt, and act precisely in response to situations. Delivered in Arabic, Kurdish, and English through a multichannel platform across WhatsApp, Teams, and our website, these solutions will raise the bar for communications support and employee experience in Iraq.”
– Andreea Plesea, Druid AI Co-Founder and COO
“At Asiacell, we believe technology should bring people closer together. Our work with Druid AI reflects that belief, and we’re leveraging it to not only automate innovation, but create meaningful human connections across our customer and employee communities.”
– Mr. Hassan El Chami, CTIO, Asiacell
Through this partnership, Asiacell introduced the first intelligent AI agent designed to transform the way customers and employees interact with the company. The solution provides natural, empathetic conversations in Arabic, Kurdish, and English across digital channels, while supporting staff with instant access to company services, policies, and wellness tools. Together, these represent a major leap forward in telecommunications innovation in the Middle East, an achievement that earned Asiacell a Stevie Award for Excellence. This milestone facilitates scalable, human-first automation that increases efficiency, reduces workload, and improves quality of service across all touchpoints, aligning seamlessly with Asiacell’s 5G readiness and digital transformation vision.
