Workers and employers are divided on the role of AI in the workplace, according to research by recruitment agency Hays, but adoption of the technology is already starting.
Employees are more fearful and distrustful of artificial intelligence in the workplace than their employers, as companies see cost savings as a major benefit of technology.
A UK-wide survey by recruiting giant Hays on AI awareness and readiness found that nearly a third of employees said they lacked the right skills to make the most of the technology. have already started to use AI.
About 56% of employers believe AI should be employed in the workplace, but only 8% say they should be afraid of it.
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However, among employees, only 49% believe artificial intelligence should be deployed, and 13% are concerned about its impact.
Today, 21% of organizations say they are already using AI tools such as: Chat GPT – And 27% are investing in staff training to improve their skills in AI tools and technology.
The main benefits of AI recognized by employers were cost savings, process efficiencies, and productivity gains.
At the same time, 55% of workers say their employers are not helping them prepare for the use of AI in the workplace.
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The survey shows that more companies will adopt AI, but only 18% said they intend to ban it, and 3% have already banned its use. bottom.
A majority (66%) say they allow the use of technology in the workplace but monitor how it is used.
According to the survey, the area with the highest adoption of AI was marketing.
More than a third (37%) of marketing professionals say they have used AI tools in their current role. This is followed by 30% of professionals working in technology, 23% of professionals working in architecture, and 17% of professionals working in sales.
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For companies not using AI, the lack of awareness or understanding of its benefits is cited as the top reason.
The findings follow BT’s announcement that 55,000 jobs will be cut by 2030. AI replaces 10,000 role.
BT has revealed plans to slash the number of employees working in its telecommunications group and replace thousands of roles with AI as part of a move to cut costs and boost profitability. The company said it hopes the role will be lost through attrition rather than through layoffs.
He added that telecom companies will leverage AI to provide better customer service and seize other business opportunities.
Trade unions have also expressed Concerns about workers’ rights The expansion of AI into the workplace calls for stricter regulation. regulation.
