HYDERABAD: To facilitate the filing of complaints related to cyber crimes, the Hyderabad Police on Friday launched Cyber Mitra (C-Mitra), a help desk aimed at facilitating the registration of e-FIRs. It is hoped that this initiative will eliminate the need for whistleblowers to visit police stations and express their grievances in person. After inaugurating a 24-member call center at Cyber Crime Police Station in Bashir Bagh, Hyderabad Police Commissioner VC Sajjanar said the help desk would reach out to victims who had already contacted 1930, the national cyber crime helpline. The team will contact you Victim on the phone“Physical registration of an FIR takes on average three hours. C-Mitra aims to save time for complainants and allow station staff to focus on investigations. Currently, only 18% of complaints received through the 1930 helpline and the National Cyber Crime Portal are converted into FIRs. The department has set a goal to increase this conversion rate to 100% through C-Mitra,” he added. Explaining the features of the new system, Additional Commissioner of Police (Crime) M Srinivasulu said the C-Mitra team will access the details of the Hyderabad-based victims from the 1930 helpline and contact them over the phone. “Our trained staff will ask the victim if they wish to register their complaint as an FIR. If they agree, a draft complaint will be generated using AI integrated with C-Mitra based on the information already shared with 1930 or additional details provided by the victim,” M Srinivasulu said.e-FIR will be shared on WhatsAppThe draft complaint is then shared with the victim on WhatsApp. Once the victim is satisfied with the contents, he added, they need to download the document, physically sign it and deposit it in a drop box at the Cyber Crime Police Station or mail it. On receiving the signed complaint, the cyber crime police will register an FIR and a copy of the e-FIR will be shared with the victim on WhatsApp along with the details of the assigned investigating officer. If the complaint does not fall under the jurisdiction of Hyderabad, zero FIR will be registered and forwarded to the concerned police station. Officials said the department is considering implementing a digital signature system in the future to eliminate the need for physical submissions.
