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Younger workers are using AI tools such as chatbots at work more than any other generation.
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They say email drafts, research, and brainstorming are the most useful use cases.
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Experts told Insider that Gen Z is well positioned to capitalize on the AI boom.
Chances are, ChatGPT won’t steal your job for years to come. However, it is possible that we will see a Gen Z with AI technology.
Take AJ Eckstein, for example. He is his 24-year-old consultant for a Fortune 500 company and uses artificial intelligence tools every day to complete his tasks.
Do you have time to email your colleague? He asks the chatbot to create the first version of the message. Want to make sure he doesn’t look too stiff? He requests that the tone of his email be changed to be more friendly while remaining professional.
He said that using AI has made his work more productive and efficient. But the greatest benefit of AI isn’t in getting things done faster. Instead, he said he was able to quickly tackle the work he wanted to do, such as meeting with customers, and outsource the rest.
“What we’re trying to do is focus more on strategic work, focus more on customer relationships, and move away from emails and paperwork,” he said.
Eckstein isn’t the only Gen Z employee using new tools to stand out at work. Early signs point to new employees being the first to embrace her AI. Generative AI is expected to impact millions of jobs, and this could boost his Gen Z career exponentially, as companies are already looking for talent to navigate these changes. there is. Experts say AI will make workers more productive and make some tasks less necessary, so workers who can thread a needle will come out on top.
“You won’t be replaced by AI, you will be replaced by someone who knows what to do with AI,” Columbia Business School professor Oded Netzer told Insider.
A March Pew Research poll of 10,701 U.S. adults found that 18- to 29-year-olds were more likely than other age groups to have heard of ChatGPT. There was found. Also, among those surveyed who are familiar with AI and have a job, 18% of those aged 18-29 said they already use ChatGPT at work, compared to 30-30%. 49-year-old youth he was 13%. 8% of the elderly and people aged 50-64.
Of nearly 1,200 business leaders surveyed by Resume Builder in April, nine out of ten said they were considering hiring employees with ChatGPT experience.
Generation Z is eager to experiment with AI, so it could outperform previous generations
Even before ChatGPT launched in the fall, younger generations were more accustomed to AI development than older generations.
“Past technological revolutions tell us that older workers generally struggle to adapt,” Karl Benedikt Frey, an economist at the University of Oxford, told Insider. “From that perspective, Gen Z should be well positioned to capitalize on the AI boom.”
In addition to email support, Eckstein said they used ChatGPT or other chatbots to research competitors, analyze case studies, and ask questions about new markets.
“We haven’t been in the workforce as long as millennials or Gen X, so we don’t really know how it’s been done,” he added.
Gen Z uses AI for research and brainstorming
Rice Silva, a Gen Z content manager at a social media startup, said ChatGPT has effectively replaced Google.
ChatGPT is her go-to research assistant. “It’s a lot quicker than googling, picking a source that you think is credible, and probably reading everything until you find the answer you need,” she said.
Morgan Young, a project management intern, said chatbots are the perfect brainstorming partner.
She gives the bot scenarios like, “I have X users, Y active users, and I have these tools at my disposal.” Young goes on to ask her questions like, “How can I increase engagement?” “What new products should we make?”
She predicted that this experiment with AI would improve her ability to do her job.
“It forces us to upskill,” the 20-year-old said. “We will have to do things at a higher level.”
Older generations may be competitive against Gen Z with experience if they are willing to learn AI tools.
The AI revolution may not necessarily benefit Gen Z workers. Part of the reason is that AI could reduce jobs in certain industries.
“Even if we are well-positioned to take advantage of the opportunities that generative AI offers, we may have fewer such opportunities to compete with,” Frey of the University of Oxford said.
And AI could make it easier for employees to write, code, and more, making many roles more competitive.
And while the younger generation may get a head start, many older workers should be able to learn and apply these AI tools, said Colombia’s Netzer.
Still, he expects Gen Z to come out first.
“As we have seen with previous technological innovations of similar magnitude, such as the Internet and social media, the generation that actually acquires these technologies as they enter adulthood is able to adopt them more quickly. ,” he said.
Read the original article on Business Insider
