Artificial intelligence (AI) has never been more exciting. Generative AI and large-scale learning models (LLMs) are dominating headlines, embedding AI in every business conversation. However, due to a lack of in-house expertise, tying advances in AI technology to business impact remains a challenge for many companies.
This is what SAP solves with its unique approach to AI.
Relevant and responsible embedded business AI
SAP delivers AI from day one because AI is already built into the SAP applications that power your most critical business processes. Developed with extensive industry-specific data and deep process knowledge to serve your entire business. Built on responsible AI practices, your organization can use it with confidence. essentially, SAP AI is AI built for business.
Today at SAP Sapphire, we are announcing 15 new business AI capabilities. Many of them use generative AI. We also expanded our partnership with Microsoft on generative AI.
Let’s take a closer look at some of these new features.
Strengthening human resource management
A company’s greatest asset is its employees. Our focus on Human Capital Management (HCM) is using AI to help organizations attract, retain and upskill their workforce.New generative AI features SAP SuccessFactors Recruitment Empower recruiters to create compelling and accurate job descriptions that capture the skills and attributes required for each role. Word’s integration with Microsoft 365 Copilot enables seamless publishing to SAP SuccessFactors software after further fine-tuning. The generation AI capabilities of SAP SuccessFactors solutions also generate interview questions tailored to specific job descriptions and candidate resumes to help ensure comprehensive language. The combined effect of these business AI capabilities saves hiring managers valuable time, improves interview quality, and maximizes efficiency in the hiring process.
We are also announcing the Talent Intelligence Hub. SAP SuccessFactors software, leverage people’s skills, competencies, abilities, interests, work styles and learning preferences to formulate recommendations that help employees develop and grow. These recommendations inspire, guide, and support employees by suggesting learning options, roles, mentorship programs, and peer connections. It also helps organizations better understand employee skill sets, improving internal mobility, retention and employee agility.
Both of these business AI scenarios are expected to be available later this year.
Improving supply chain resilience
Supply chains are using AI to help them anticipate, prepare for, and respond to rapidly evolving demand.New generative AI features SAP transportation management Enable automakers and manufacturers to automatically process the tens of thousands of invoices in various formats they receive every day. Automation avoids data entry errors and is ready to use without the need for curated training data.
moreover, SAP extended warehouse managementintroduces intelligent slotting capabilities that use AI to suggest ways to optimize warehouse organization, inventory, and replenishment based on product characteristics, demand, or forecasts. This feature helps maximize warehouse space and increase warehouse management efficiency.
Users can take advantage of intelligent slot functionality today. Intelligent Receipt will be available later this year.
Streamline procurement and improve compliance
Procurement leverages AI to help users control costs and strengthen compliance across markets.New Intelligent Invoice Conversion Features SAP business network Automatically extract and process relevant information from supplier invoices, making it easier for procurement teams to onboard new suppliers. A tight feedback loop improves mapping accuracy over time, resulting in faster invoice processing and accuracy.
It also uses AI to improve the employee buying experience with personalized recommendations. Purchasing SAP Ariba. The Guided Buying feature uses data such as employee role to suggest products and services selected by colleagues and other related products from the internal catalog to improve the buying experience and curb maverick spending. To do.
SAP Ariba Buying’s guided buying feature is now available. Intelligent invoice conversion in SAP Business Network will be available later this year.
Reduce financial risk and control costs
The financial sector is using AI to transform all financial operations with insights, recommendations, and automation.new intelligent collection SAP S/4HANA Help collections professionals predict the risk of late payment of invoices and better prioritize customers who need follow-up. Not only does this streamline a very time-consuming task, it also simplifies risk management and makes it easier for corporate finance departments to manage liquidity and capital levels.
Intelligent Collections for SAP S/4HANA are available now.
Improving employee and customer experience
SAP Digital Assistant Provides an integrated natural language interface to SAP solutions. Adds new generative AI capabilities to provide customized assistance based on the user’s context to help new and experienced users be more productive in the task at hand.
Starting with the SAP Customer Experience solution, SAP Digital Assistant also extends its capabilities to provide users with proactive and contextual assistance within applications.new SAP Digital Assistant for customer experiencesellers and support teams can easily gain comprehensive insights, make recommendations, and automatically generate content to personalize the customer experience.
Both of these features are expected to be available later this year.
Increase agility and foresight across your business
We’ve just scratched the surface of the many business AI capabilities we’re announcing at SAPPHIRE. The diagram below summarizes them all. This includes those that provide value for some business functions. for example, SAP Analytics Cloud and SAP Signavio Process Manager.
New AI features
Delivering AI with trust and transparency
Responsible AI has been integral to our AI strategy from the beginning. We follow a holistic approach to delivering AI that puts humans at the center of our products and processes. To that end, we have established an ethics policy and compliance process to practice responsible AI. The AI in our application is transparent, so we can understand how it makes inferences and constructs recommendations. It respects the privacy of sensitive data and helps users avoid bias in their decisions. This means you can be assured that you are always in control.
Learn more about these announcements and how SAP AI is built for business below.
Bharat Sandhu is Senior Vice President of Application Development and AI at SAP.
