Every July 16th, World Artificial Intelligence (AI) Appreciation Day is observed to recognize the transformational power of AI beyond industry and our everyday lives, promoting a deeper understanding of AI's capabilities, ethical considerations, and its role in promoting innovation and efficiency. In fact, companies around the world have undertaken large-scale digital transformations driven by rapid market evolution, recent geopolitical crises, and shift dynamics.
Currently, today's modern enterprises are tackling gradually complex challenges, from improving customer experiences and expanding operations to preparing for the future with the threats and enemies of advanced security, particularly the rise of AI. The AI journey has started for a long time, but it is still evolving as we speak, making it difficult for companies to invest in the right tools, lead organizational direction based on strategic orders and priorities, and derive real returns and measurable impacts on processes, people and infrastructure.
It's a tall order to meet, but to thrive in an increasingly interconnected world, businesses need to take advantage of these three key elements. i) The latest advances in technologies such as AI must achieve meaningful business outcomes. ii) a secure and agile IT environment as well as a resilient workforce that supports your transformation vision and promotes long-term success, and iii) a trusted network of partners with proven expertise and capabilities to promote and shape growth.
In a nutshell, it is to count visionary partners who can confidently unlock the value of AI, unlock people's first and transform strategies, and execute their IT roadmap seamlessly and safely by fostering innovative cultures within their organizations.
i) Ecosystem with AI
The risks considered, the widespread impact of AI have already been felt by companies as they streamline workflows, automating repetitive tasks to reduce manual effort, predictive insights collected from raw data through machine learning, predicting trends, optimizing customer experiences with personalized interactions, and fostering customer experiences to promote new efficiencies and opportunities.
For example, the orange business AIOPS (AI for IT Operations) application (one of our service features) is deployed for mining customers to support predictive maintenance, accelerate resolution, identify abnormalities in safety systems, optimize resources, increase new levels of efficiency, increase safety, and unlock new areas of future sustainability.
However, many companies continue to wrestlech with an architecture that is not suitable for AI purposes and a lack of vision that doesn't help set up a well-defined preparation strategy to see the actual measurable changes driven by AI. Therefore, it lays the right foundation supported by seamless connectivity and data networks, reliable cloud and IT environments, and robust cybersecurity capabilities (which can be combined as 3CS, that is, connectivity, cloud, and cybersecurity). Infrastructure.
ii) Innovative culture
Using AI at the forefront to accelerate and significantly adopt technology has been a disruption that changes the way teams operate forever and tests the resilience of people, organizations and the economy. So, given that we have learned to embrace this digital disruption head-on, gaining employee trust to increase employee resilience, increase autonomy and flexibility, and infuse an innovative culture and approach to work can come a long way in enhancing organizational positioning within the market and creating sustainable business cases for our customers.
It is much easier to achieve business outcomes with a workforce with a reasonable, collected quality of thought, with a right mindset, to resolve crises and situations when caught up in the eyes of a storm. When an organization is struggling or facing a strong pool of competitors/faces important geopolitical or economic challenges, having a resilient and reliable team will help the organization navigate complexity and advance it as a united front.
iii) Strategic Partnerships
In accelerating digital transformation, Orange Business has worked with best-in-class industry leaders to build the next-generation, fully digital, and AI-native enterprises. This includes redesigning our internal platforms that can fundamentally redefine our product portfolio, customer journeys, and customer experiences, as well as providing seamless, reliable solutions that can be consumed on demand and speed up time to market.
Our latest partnerships extend across leading technology companies, including AI platforms for business transformation. It also offers service order management, orchestration, and service assurance processes powered by AI. All of these are the heart of enabling a safe, modular, future digital ecosystem that will help businesses transform and thrive.
In Australia and New Zealand alone, access to Orange Business's six colocation data centres enables critical support for customers with critical infrastructure from sectors such as mining, resources, BFSI, engineering and government, thereby strengthening the sovereignty of organizations seeking to ensure increasingly sensitive data while ensuring local regulations and trust building. Not only can these infrastructures provide IoT solutions and AI-driven technologies, they can also highly host cloud computing services for businesses to manage their data from the edge to the cloud in a very flexible way. Orange Business has over 20 data center partners across the wider APAC, including China, India, Japan, Hong Kong and Singapore.
For businesses looking to simplify their work routines by deploying Genai at scale, Orange Business has launched a live intelligence platform with a range of partners as a solid commitment to accelerate adoption of trustworthy, innovative AI technology. Live Intelligence Trust was first launched as a sovereign solution, followed by a Live Intelligence Open, offering access to multiple LLMS (large language models) tailored to address unique business challenges. Customers need extensive end-to-end support in identifying use cases to develop effective AI strategies for faster business outcomes, providing a clear, step-by-step approach to customers embarking on their AI journeys, regardless of the deployment stage.
Companies that need full control over the host infrastructure of Genai projects can absorb the GPU (Graphic Processing Unit) offerings of Orange Business. This empowers APAC's business through the Cloud Avenue platform, with the ability to deploy your own AI model or LLM with your choice partner.
Additionally, an orange group entity orange cyber defense dedicated to cybersecurity helps customers navigate trust and resilience priorities across their value chains without compromising performance. If data is involved, there is a critical need for data residency and encryption with secure data management to quickly recover from the incident and protect the integrity and confidentiality of the data. Then, infrastructure emerges by diversifying managed and hosting services to mitigate risk and ensure business continuity. Technology is reducing reliance on out-of-regional technologies by leveraging proprietary and open-source solutions, including trusted AI models and on-premises malware detection. And finally, maintaining sovereign security attitudes and business continuity through diverse locations and operational footprints for end-to-end strategic support.
Conclusion
In a journey characterized by geopolitical landscapes and new challenges and uncertainty about changing actors, there are many great opportunities to be confident in exploiting the AI revolution and charting new paths with strategic foresight clarity and adaptability. The reality is that AI is here to stay for a long time, and when this new realization dawns, it is to start small thoughts and wisely integrate customized AI solutions into the process and secure the future of tomorrow.
