Rackspace Technology, an end-to-end multi-cloud solutions company, has expanded its partnership with Google Cloud.
Foundry for Generative AI by Rackspace (FAIR) for Google Cloud is dedicated to facilitating the safe, responsible and sustainable adoption of generative AI solutions in companies across all industries.
Srini Koushik, Rackspace CTO and FAIR Global Leader, said: “This partnership doubles our power to accelerate the adoption of generative AI based on practical and secure use cases in enterprises across all industries.” Driven by our shared values of commitment to sustainability and innovation, we combine our services, multi-cloud capabilities, and highly skilled cloud talent with Google Cloud’s industry-leading AI capabilities to We look forward to supporting our services so our customers can harness the true power of generative AI in a safe, responsible and human-friendly way.”
Jim Anderson, VP of NA Partner Ecosystem and Channels, Google Cloud, said: “Generative AI has the potential to fundamentally improve the way businesses operate in every industry.” It provides companies with the expertise they need to implement.”
Foundry of Generated AI by Rackspace (FAIR)
FAIR for Google Cloud is a groundbreaking global initiative dedicated to driving business transformation, improving customer experience, improving service quality and accelerating value creation through the safe and practical use of AI technology with Google Cloud. Practice. FAIR has identified over 100 use cases across multiple industries and is working on several never-before-seen implementations for customers around the world. FAIR offers three unique services that help you harness the transformative power of generative AI.
- fair idea: An interactive and collaborative idea generation workshop that helps organizations uncover practical use cases for generative AI with defined business impact. AI readiness diagnostics provide key considerations for successful AI deployments.
- fair incubation: an agile, iterative program that co-creates a company’s first generative AI solution. Establish technology stacks, assess AI viability, and ensure seamless integration into organizational processes.
- fair industrialization: A systematic effort to transform AI solutions into products and continuously improve the implementation of governance, definition of metrics, and optimization of AI models and distributed cloud infrastructure.
Longtime Google Cloud customer Rackspace has used FAIR to implement the Rackspace Intelligent Co-pilot for the Enterprise (Rackspace ICE™). Rackspace ICE is an AI Duet that improves the productivity and efficiency of go-to-market teams. Harness the power of AI to automate mundane tasks, identify prospects, surface relevant data and content, and deliver real-time, contextual analytics for hyper-personalized customer interactions. Offers.
Rackspace also uses FAIR to develop RITA, Rackspace’s Intelligent Technology Assistant. RITA uses a modern language model to answer textual IT service requests, enhance self-service capabilities for inquiries, request new hardware or software, reset forgotten passwords, and answer IT and security policy questions. It is an interactive chatbot that answers Additionally, this solution links the answer to a specific section of the source document for resolution.
“With RITA in place, we anticipate an 80% reduction in tickets, increasing productivity at Rackers while freeing up staff for other areas of IT,” said Scott Sanders, CIO of Rackspace Technology. said. “What’s even better is that Google’s latest innovations allow us to insert language translations and easily introduce other interaction modalities into our solution.”
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