Zoom Video Communications announced a partnership with Anthropic, a developer of artificial intelligence (AI) systems.
As part of the partnership, Zoom Ventures made an undisclosed investment in an AI company.
This development represents the latest effort by Zoom, which provides collaboration tools for enterprises, to enhance its AI-powered solutions.
US-based Zoom sees Microsoft Teams as a competitor.
Under the partnership, Zoom will also integrate Anthropic’s AI assistant, Claude, into its platforms of team chat, meetings, phone calls, whiteboards and Zoom IQ.
Initially, Claude will be integrated into Zoom Contact Center, a call center suite.
Sumita Hashim, Chief Product Officer at Zoom, said: “By guiding agents to trusted solutions and empowering end-user self-service, Claude will enable businesses to take customer relationships to new levels.
“Our partnership with Anthropic also reinforces our commitment to offering our customers a collaborative approach to AI that is optimized to deliver superior customer experience outcomes.
“Furthermore, our investments help develop cutting-edge companies like Anthropic, driving innovation in the Zoom ecosystem and beyond.”
Earlier this year, Zoom worked with OpenAI to integrate AI-powered capabilities into Zoom IQ to generate synopses and drafts.
Anthropic CEO and co-founder Dario Amodei said, “By partnering with leading collaboration platforms like Zoom, we are able to put robust, operational AI in the hands of more people and help them improve their everyday processes. We can unlock its potential to streamline
