Ofcom has announced its latest strategic approach to artificial intelligence, setting out how it plans to support the adoption of AI across the communications sector while addressing new risks to consumers.
The regulator said it will continue to apply a broad, technology-neutral and outcome-based approach to AI, with a focus on enabling innovation while ensuring appropriate safeguards.
This publication outlines a series of projects already underway, including the development of a pilot data lake to improve access to spectrum licensing and online safety data, research into consumer trust in AI chatbots, and work examining how AI is being deployed across broadcasting, telecommunications and cybersecurity.
Ofcom said it was working with innovators to identify areas where regulatory uncertainty could slow AI adoption and published guidance on technology-based measures to reduce the risks posed by deepfakes.
Regulators are also studying the impact of AI on telecommunications customer service, network resiliency, operational management, and the opportunities and risks associated with AI-generated content in broadcasting.
Ofcom said it was supporting industry adoption and closely monitoring AI-related harms. The regulator highlighted recent work with the UK’s Institute for AI Safety and the National Cyber Security Center following concerns surrounding Anthropic’s Claude Mythos model and a formal investigation into X’s Grok chatbot.
The publication comes as Ofcom prepares for a significant expansion of its responsibilities under the Online Safety Act and possible future AI legislation.
Internally, regulators are increasing their use of proprietary AI technology. Ofcom said it was testing AI tools to support policy development, research, consultation management and standards monitoring, while also seeking efficiency across operational processes.
The regulator said the widespread adoption of AI within organizations will follow a “safety first” approach and will only be rolled out after tools have been assessed as safe and reliable.
The strategy comes at a pivotal moment for Ofcom. Earlier this week, the UK government confirmed the appointment of Sir Ian Cheshire as the regulator’s new chair. During the confirmation process, Cheshire identified online safety and the regulation of emerging technologies as key priorities for his tenure.
Ofcom said understanding the impact of technologies such as AI is central to its mission to ensure communications markets continue to work effectively for people and consumers, while supporting innovation and economic growth.
