This audio is automatically generated. Please let us know if you have any feedback.
According to a report from Multiverse on August 6, certain deficits in human skills such as creativity and critical thinking can hinder the adoption of artificial intelligence tools in the workplace.
Learning scientists have identified 13 human skill sets that are important for successful AI implementation: analytical reasoning, creativity, systems thinking, AI ethics, cultural sensitivity, curiosity, self-regulated learning, detail orientation, adaptability, decision, empathy, customized communication, and effective feedback.
“Leaders spend millions on AI tools, but the investment focus is never successful. They think when it's really a human and technology issue, it's a technology issue,” Multiverse's chief learning officer Gary Eimerman said in a statement. “Without intentionally focusing on analytical reasoning, creativity, culture and behavioral capabilities, AI projects never reach their potential.”
Multiverse researchers have identified skill sets by conducting qualitative and observational research with AI “power users” to implement insights from workers to enhance workers using AI. According to the report, 13 human skills are as a priority “along with technical skills such as rapid engineering, AI model evaluation, AI process modeling, and more.”
Overall, the 13 skills fall into four comprehensive categories, including cognitive skills, AI responsibility, self-management skills, and communication, which help workers implement AI effectively. In summary, skill sets allow employees to seek inference, decision-making, feedback and use technology ethically to achieve their desired goals.
For example, during research, principles related to ethical surveillance, output validation, and creative experiments were key differentiators for AI power users. Skills in these areas could help workers move from passive AI use to aggressive innovation, the report found.
A study from the University of Pennsylvania shows that workplace use involves trade-offs, which not only strengthens employee ideas, but also reduces the diversity of thought and the benefits of brainstorming activities. Researchers said human skills are still important and employers could face set-offs if they didn't take that into consideration.
In fact, a report from TestGorilla says soft skills are more important than they were five years ago. According to most employers, using a holistic approach to assess job seekers that include skills, values, personality and cultural fit leads to better outcomes in the hiring process.
