Emplifi Wins Bronze Stevie® Award for AI-Powered Customer Experience Innovation at 2026 American Business Awards®
new york, May 12, 2026 /PRNewswire/ — Emplifi, the leading AI-powered social media marketing and customer experience platform, has been named a Bronze Stevie® Award winner in the Achievement in Product Innovation category at the 24th Annual American Business Awards®. This recognition highlights the company’s performance in digital marketing, commerce, and customer care.
The American Business Awards is one of the most prestigious business awards programs in the United States, recognizing organizations in a variety of sectors, including public and private companies, nonprofits, and startups. More than 3,600 nominations were submitted this year, with companies competing in categories such as Executive of the Year, Marketing Campaign of the Year, and App of the Year. Emplifi’s recognition in the Product Innovation category confirms the company’s significant contributions to the industry.
“Organizations across America continue to set high standards for innovation and performance,” said Stevie Awards President Maggie Miller. “The breadth and quality of nominations submitted for the 2026 American Business Awards reflects a dynamic and competitive business environment in which organizations are seeking new ways to drive growth, deliver value and make an impact. We congratulate all of this year’s Stevie Award winners and look forward to celebrating their accomplishments at the awards ceremony on June 9 in New York.”
Emplifi’s role in AI-powered customer experience and social marketing
Emplifi’s Bronze Stevie® Award highlights the company’s leadership in delivering AI-powered customer experiences through social media marketing, commerce and care. The company’s Autonomous CX platform brings these capabilities together into a single, connected ecosystem, allowing brands to orchestrate seamless, personalized interactions with consumers across the customer journey using AI-based agents trained for their brand.
At the core of this innovation is Emplifi Fuel, the intelligence engine that powers the platform. Emplifi Fuel helps teams integrate data, create AI-based workflows, and apply AI-driven insights to turn customer interactions into measurable business outcomes. By understanding the entire customer lifecycle in one command center, organizations can gain real-time visibility into consumer sentiment, automate social marketing, manage approvals for AI-generated engagements, and make strategic decisions based on the power of AI-based analytics. Ultimately, brands achieve new levels of market awareness, consumer trust, and revenue with the ability to expand in unprecedented ways.
“We are proud to have won the Bronze Stevie® Award in the Product Innovation category at the 2026 American Business Awards,” said Todd McCaslin, CTO of Emplifi. “This recognition reflects our continued commitment to helping brands deliver AI-powered customer experiences. We’ve built over 75 agents and are now leveraging brand intelligence to orchestrate them. With customizable agent automation, we help teams of five do the work of 50.”
Judges’ comments on Emplifi’s submissions
- Emplifi’s contribution to social media marketing is noteworthy. Recent advances in AI and expansion of the platform across a vast customer base demonstrate the effectiveness of Emplifi’s solutions.
- They deliver scalable, AI-driven social media marketing and CX with intuitive design, real-time insights, and automated social care. The challenge: Leading through platform complexity, rapid adoption, and evolving channel trends. We continue to simplify our platform, combine useful tools, automate tasks, and make it easier for brands to adopt globally.
- Emplifi sets a new standard for social CX innovation, enabling brands to meet rising expectations for real-time engagement with speed, empathy, and accuracy. Its intuitive platform, measurable impact on social care cases, and adoption by over 800 brands highlight the company’s ability to blend AI and human interaction to drive loyalty and scalable modern customer experiences.
About the Stevie Award
The Stevie Awards are presented in nine programs. These are the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East and North Africa Stevie Awards, the American Business Awards®, the International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, the Stevie Awards for Sales and Customer Service, and the new Stevie Awards for Technology Excellence. The Stevie Awards competition receives more than 12,000 entries each year from organizations in more than 70 countries. Stevie’s celebrates organizations of all types and sizes and the people behind them, recognizing outstanding performance in workplaces around the world. For more information about the Stevie Awards, please visit http://www.StevieAwards.com.
About Enprifi
Emplifi is the leading AI-powered social media marketing platform that enables brands to deliver meaningful and connected experiences across digital channels. Recognized as a leader by leading analysts and hailed as a customer favorite, Emplifi provides innovative data-driven insights and AI-powered tools to help brands optimize social media performance, power influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.
contact:
Jordan Lukes, Emplifi Corporate Marketing Director
jordan.lukes@emplifi.io
Source: Emplifi Inc.
