ServiceNow Build Agent now works within all major AI coding tools managed by default

Build agents in ServiceNow Studio enable any developer to build production-ready apps and AI agents using natural language prompts

Developers can now build from ServiceNow’s integrated development environment or AI coding agent with full context and governance.

Free access to App Engine Management Center to manage all your apps before deployment. Reimagined AI Agent Studio simplifies agent creation at scale

Today at Knowledge 2026, ServiceNow’s annual customer and partner event, ServiceNow (NYSE: NOW), the AI control tower for business reinvention, announced that Build Agent is now generally available in ServiceNow Studio, extending its core skills to Cursor, Windsurf, Claude Code, and GitHub Copilot. This allows developers to build from any environment with full ServiceNow AI Platform context and governance. Free access to App Engine Management Center allows you to maintain control over your applications before deployment, and the reimagined AI Agent Studio simplifies how builders create and scale AI agents.

This press release features multimedia. Read the full release here: https://www.businesswire.com/news/home/20260506008934/en/

AI coding tools have made code generation faster than ever before, but applications built outside of managed platforms introduce risk, incur technical debt, and often fail to meet compliance requirements. The result is a growing problem of shadow development, where unmanaged apps proliferate faster than IT can secure them, and every app built but not adopted is a waste of your AI investment. At the same time, the people closest to the business problems – platform administrators, business analysts, and citizen developers – lacked AI-native tools to make it easier to build. ServiceNow addresses both challenges by expanding the number of users who can build enterprise applications, ensuring that everything built meets enterprise standards by default.

“Vibe coding is transforming the speed at which people can build,” he said. “But speed without governance and enterprise runtimes often produces apps that look ready but aren’t.” Jithin Bhasker, Group Vice President and General Manager, Creator Workflows and App Engine, ServiceNow. “We enable anyone to build on ServiceNow using tools they are familiar with, including IDEs, coding agents, and design tools, ensuring that what they build is enterprise-ready from the moment they start deploying.”

Build, run, and manage anywhere with ServiceNow.

Whether developers work within ServiceNow Studio, from their favorite IDE, or with an AI coding agent, the experience is AI-native and AI-managed.

Build Agent’s core skills are now available through the ServiceNow SDK, giving developers complete platform intelligence wherever they build. When deployed on the ServiceNow AI platform, all applications inherit enterprise-grade audit trails, security checks, compliance, scalability, and performance. Developers also get their own sandbox environment for testing and validation before going live. Once up and running, all applications connect directly to the workflows, data, and systems that power work across the enterprise. For those who prefer the security and context of building directly on the platform, the Build Agent now makes use of the Anthropic model. This allows for longer contextual sessions, allowing developers to work through an entire application build without losing continuity.

Build Agent also connects to external partner tools as an MCP client, retrieving design specifications from Figma, requirements from Miro, and code context from GitHub.

Customize and extend existing applications

With millions of customizations that enterprises make to their ServiceNow environments each year, Build Agent now works across the entire platform, including out-of-the-box applications, not just custom apps built from scratch.

Previously, that work relied on a limited number of specialized ServiceNow developers, creating backlogs and slowing business. Build Agent can now operate across application scopes, allowing developers to directly customize and extend existing ServiceNow applications and workflows using AI-native development.

Build Agent is now also included in ServiceNow Studio, the primary development environment for ServiceNow’s developer community. The Build Agent understands live instances, including existing data models, configurations, and policies, so you can generate complete applications, including workflows, catalog items, UI components, and configurations, in a single session.

Create and deploy AI agents at scale

Building enterprise AI agents has traditionally required deep platform expertise. of AI Agent Studio Reimagined A guided, conversational authoring experience changes this, making it easier for a wider range of builders to create and deploy AI agents.

When a developer uses the Build Agent to build a custom application, In-app AI agent Now embedded in your app’s workflow by default. These agents answer questions, uncover insights, and take actions on behalf of end users within the context of the application and under full AI Control Tower oversight. Apps get smarter not only during development, but also after deployment.

Run and manage on the ServiceNow AI platform

As AI-native development accelerates the pace of app and agent creation, the platform’s governance layer helps ensure that nothing ships without meeting enterprise standards.

App Engine Management Center (AEMC) Now available to all ServiceNow customers at no additional charge. Customers who build with Build Agent get deployment approvals, release management, and application lifecycle governance, from AI-assisted development to managed deployment.

The build agent has Self-healing test loop This helps validate the work produced against quality gates to ensure that what is produced is reliable and maintainable over time. custom instructions Customers can encode their own development standards into the Build Agent, ensuring AI-assisted development reflects each organization’s unique patterns and policies.

What customers and partners are saying about ServiceNow Build Agent

cox automotive

“In the automotive industry, where speed, accuracy and reliability are critical, implementation challenges can quickly impact both operations and customer experience,” he said. Jason Riggins, AVP of Enterprise Operations at Cox Automotive “By using ServiceNow to move away from manual processes, Cox Automotive was able to automate the entire development-to-production lifecycle with built-in governance. We reduced errors, accelerated delivery, and created a more reliable path to production. More importantly, we are laying the foundation for AI-driven automation where speed and control go hand in hand.”

platform

“ServiceNow Build Agent has changed the way our team moves from ideas to enterprise-ready applications. With a recent customer, we modernized an outdated process and built a fully functional, production-ready ServiceNow workflow in hours instead of weeks,” he said. Elmer de Valk, CEO of Plat4mation. “Build Agent automatically generated nearly 80% of the application, allowing our architects to control quality from day one. This combination of speed and enterprise-grade quality is exactly what our build partners and customers have been waiting for.”

availability

Build agents for ServiceNow Studio that support all application scopes – General availability
Build agent skills for use with agent development tools like Claude Code — April 2026
Build Agent MCP Client and Ecosystem Integration — Scheduled for Q2 2026
AI Agent Studio Reimagined — Plans for Q2 2026
AEMC Freemium Tier — Planned for Q3 2026

For more information, ServiceNow Store .

Additional Information

Learn more about Build Agent.

About ServiceNow

ServiceNow (NYSE: NOW) is the AI command center for business reinvention. The ServiceNow AI platform integrates with any cloud, any model, and any data source to orchestrate work flows across your enterprise. ServiceNow integrates legacy systems, departmental tools, cloud applications, and AI agents to provide a single pane of glass that connects intelligence to execution across every corner of your business. With more than 100 billion workflows running on the platform every year, ServiceNow helps organizations transform fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at www.servicenow.com.

Forward-looking statements

This press release contains “forward-looking statements” regarding ServiceNow’s expectations, beliefs, plans and intentions regarding innovations in its AI platform. Such statements include statements regarding future product features and services and the expected benefits of ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those anticipated or implied by the forward-looking statements. If any such risks or uncertainties materialize, or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from those expressed or implied by the forward-looking statements. ServiceNow assumes no obligation and does not intend to update any forward-looking statements. Factors that could cause actual results to differ materially from forward-looking statements include (i) delays, unanticipated difficulties and costs in product functionality and product implementation, (ii) changes in the regulatory environment related to AI, and (iii) uncertainty as to product functionality and whether sales will justify investments in the product. Further information regarding factors that may affect ServiceNow’s financial and other results is contained in ServiceNow’s filings with the Securities and Exchange Commission from time to time.

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