Four out of five employees believe that artificial intelligence will impact their daily work at work, and Gen Z is among those most concerned as companies increasingly rely on AI chatbots and automation, a Randstad survey found on Tuesday.
Randstad said in its annual Work Monitor report that research data suggests AI and automation are increasingly replacing less complex, transactional roles, with job openings requiring “AI agent” skills soaring 1,587%.
Randstad, one of the world’s largest recruitment agencies, surveyed 27,000 workers and 1,225 employers for this report, covering more than 3 million job postings across 35 markets.
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The labor market is under immense pressure as companies around the world ramp up layoffs as consumer sentiment cools, reeling from US President Donald Trump’s trade war and aggressive foreign policy that has brought a wrecking ball to the rules-based world order.
AI-focused technology companies are beginning to replace jobs with automation, even as most companies are still waiting to see tangible benefits from the extraordinary investment boom in AI that will shape the business world for years to come.
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“What we generally see among employees is that they are enthusiastic about AI… but they may also be skeptical in the sense of what companies have always wanted to do, which is to save costs and increase efficiency,” Randstad CEO Sander van ‘t Noordende told Reuters.
“While Gen Z is the most concerned generation, baby boomers express greater confidence and are the least worried about the impact of AI and their ability to adapt,” the report said.
Data shows that nearly half of workers interviewed are concerned that this nascent technology will benefit companies more than workers.
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There are also differences in how employers and workers view performance. The report found that while around 95% of employers surveyed expected growth this year, only 51% of employees shared this optimistic view. Reuters
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