Antom, a leading merchant payments and digitization services provider under Anto International, recently announced significant upgrades to Antom Copilot, the industry’s first AI agent designed for merchant payments and operations management.
Antom Copilot, integrated into the Antom Merchant Portal, provides enhanced automation and customized assistance based on learnings from real-world examples to help merchants process complex payments more efficiently. The main features are:
- We agentically support the entire payments lifecycle, from onboarding and integration to dispute resolution, risk management, and payment success rate operations.
- Domain-trained intelligence acts like a virtual team of payment experts, managing traditionally resource-intensive processes with faster processing times and lower costs.
- Improved resolution performance in real-world multi-step operation scenarios, supported by improved multi-turn dialogs and memory capabilities.
- By closely monitoring operational signals, you can proactively identify risks and opportunities rather than waiting for merchants to raise issues.
As a result, Antom Copilot learns each merchant’s business rhythms and is able to provide proactive and nuanced advice across payment-related activities.
Antom Copilot runs on an upgraded agent search augmentation generation (RAG) architecture with dynamic standard operating procedure (SOP) planning. Within one year of launch in 2024, 72% of Antom merchants completed self-service integration with Antom Copilot. This reduced merchant payment integration time by 90% and increased dispute resolution efficiency by 46%.
“Payment management doesn’t have to be a passive, low-ROI process that solves merchant problems,” said Gary Liu, CEO of Antom, Ant International. “Today, our goal is to make advanced AI efficiency tools available to all merchants in their daily operations at low cost, turning what large enterprises achieve through dedicated teams into tools that are available to everyone.”
Antom also recently released EPOS360. EPOS360 is an AI-powered app that brings together point-of-sale (POS) systems, payments, banking, financing, and growth support to help small businesses move efficiently from setup to expansion.
Antom Copilot represents Ant International’s commitment to driving innovation in agent payments to support the future of AI-powered commerce. In 2025, Ant International expanded its partnerships with industry leaders in the development of new agent protocols and initiatives, building on its expertise.
“At Ant International, we are focused on building domain-specific agent AI that solves the complexities of global payments for merchants,” said Jiangming Yang, Chief Innovation Officer at Ant International. “We use deep industry know-how and a large set of anonymized complex cases to train and tune our AI agents and evolve new agent protocols to ensure agents solve tasks with efficient orchestration.”
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