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Diving briefs:
- Sharing “some thoughts” about artificial intelligence with employees; Amazon CEO Andy Jassy said the company According to a letter Monday, as the use of generative AI increases, “more people will have to do some of the work that is being done today.”
- While it is difficult to provide accurate figures on the potential impact, Jassy said, “We expect this to reduce the total workforce of businesses.
- The executive added that, for example, AI and chatbot rollouts in the company also mean that people need to do other types of work than they do now.
Dive Insights:
Amazon has shown that despite already exceeding “1,000 generative AI services and ongoing or built applications” in its company, this is just the tip of the iceberg in its potential.
“We're leaning even further into the coming months,” the CEO said. “We make it much easier to build agents and build them (or partners) into all business units and some new agents in the G&A area.”
The executive said that generator AI is the most transformative technology since the Internet. Jassy encouraged employees to learn and implement the use of generator AI to stay competitive, including brainstorming ways to become more productive with the “Scrappieer team.”
“People who embrace this change, become familiar with AI, build and improve AI capabilities internally, and provide them to their customers will have a high impact and help them reinvent the company,” Jassy added.
In his letter, Jassy outlined several ways AI is already used on Amazon to improve the experience of customers and sellers. Use cases include next-generation personal assistant Alexa+, Amazon's AI shopping assistant, and seller services to generate detailed product pages and more.
Amazon doesn't just look at AI potential in the retail industry.
Shoptalk's Spring meeting in Las Vegas earlier this year It featured numerous discussions on AI, including comments from companies such as Toys R Us, Foot Locker, and Tapestry.
Walmart also saidOpen the door wide to the AI“, according to David Glick, Senior Vice President of Enterprise Business Services, released by popular retailers. Generating AI Assistant This month, the name Sparky Following his debut in March A merchant AI assistant called Wally.
