Analysis of over 18 billion transactions identifies Liveperson as one of the most popular AI solutions for enterprises.
new york, April 11, 2024 /PRNewswire/ — Liveperson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, is one of the most widely used applications for enterprise AI transactions, according to Zscaler's 2024 AI Security Report.
The Zscaler ThreatLabz 2024 AI Security Report analyzed more than 18 billion transactions to identify trends in how today's enterprises use artificial intelligence and machine learning tools. According to the report, enterprise AI/ML transactions on the company's Zero Trust Exchange™, the world's largest any-to-any security cloud platform, increased from 521 million per month. April 2023 up to 3.1 billion per month January 2024, an increase of nearly 600%. At the same time, the report noted that “the majority of AI trading is driven by a relatively small number of market-leading AI tools.”
The report lists Liveperson as one of the top five most widely used AI applications by transaction volume, along with ChatGPT, Drift, OpenAI (measured separately from the company's ChatGPT app), and Writer. .
“As the volume of AI transactions continues to grow at an incredible pace, businesses around the world are looking for trusted AI partners to deliver secure, connected, and customer-centric experiences,” he said. . alex kroman, Vice President of Products and Technology at Liveperson. “Liveperson has become a leading player in this space, as reflected in Zscaler's analytics rankings, and we are proud to be a trusted partner for brands embracing a digital-first, AI-powered future. I am.”
Over the past year, Liveperson has earned recognition for its impact, innovation, and partnerships with the world's top brands in delivering better digital customer conversations.
- Fast Company: Named to the list of the world's most innovative companies in applied AI
- Digiday: Awarded “Best E-Commerce Technology”
- CX Awards: Awarded for “Best Use of AI”
- Stevie Awards: Named “Technology Partner of the Year” and “Best Contact Center Solution”
- Industry Analyst: Recognized multiple times by Forrester, Gartner, Aragon, and more
Click here to learn more about the Zscaler ThreatLabz 2024 AI Security Report. Also, to learn more about Liveperson's award-winning solutions for digital customer conversations, please join the company's website. May 23, 2024 Host a virtual Spark product launch event or visit www.liveperson.com.
About Live Person
Liveperson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's biggest brands, including HSBC, Chipotle and Virgin Media, use our award-winning conversational cloud platform to connect with millions of consumers. We drive approximately 1 billion conversational interactions every month and provide uniquely rich datasets and AI-powered solutions to accelerate contact center transformation, improve agent productivity, and create more personalized and Deliver a great customer experience. fast company We were named the #1 most innovative AI company in the world. To speak to us or our AI, please visit liveperson.com.
Forward-looking statements
Statements in this press release regarding LivePersonal that are not historical facts are forward-looking statements and are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve risks and uncertainties and are subject to actual risks and uncertainties. Events and results may differ materially from our expectations. Factors that could cause events or results to differ from our expectations include our ability to execute and realize our current business and product plans and objectives, and the risks described in the Risk Factors section of this document. including, but not limited to, other factors.Company's Annual Report for the Terminated Year on Form 10-K December 31, 2023filed with the SEC March 4, 2024. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof.
contact:
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Source Live Person Co., Ltd.
