XTIUM Introduces XTAI — XTIUM Trusted AI

End-to-end security-first AI services portfolio; From AI readiness to managed co-pilots to autonomous agent operations, all from one responsible partner.

TAMPA, Fla.–(BUSINESS WIRE)–XTIUM, a global managed services provider providing secure digital workplace, managed security, cloud, network and unified communications solutions, was launched today. XTAI — XTIUM Trustworthy AIwith its integrated AI service solution, the company Premier AI MSP For mid-market and large enterprise organizations worldwide.

XTIUM has carefully crafted its AI program based on a 25-year history of providing IT excellence in managed networks, voice, cloud, security, and now AI services. With an extensive team of qualified experts and a focused organization of AI developers, XTIUM has built one of the deepest technology benches in the MSP industry. XTIUM’s industry-leading position has earned it repeated recognition as a Leader and Visionary in the Gartner® Magic Quadrant.^TM The 2026 Gartner® Critical Capabilities for Managed Network Services Report ranks us #1 in Automation and AI, among other reports.¹

The XTAI platform has been in development for several years, starting with the development of cutting-edge AI-based observability and automation capabilities. Most recently, XTIUM built a secure, highly available, and fully guardrailed AI service delivery platform to serve autonomous MSP operations and hosted customer Agentic AI workloads. Finally, XTAI’s AIOps capabilities include an all-new AI orchestration platform that provides complete end-to-end AI policy and governance across multiple vendor technology stacks.

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The question every CIO is asking is not whether to invest in AI. It’s a way to move from isolated test cases and pilots to a fully secure, protected, and managed AI production environment built to support critical business workflows. XTAI provides its underlying platform from the industry’s most trusted managed service provider. ”

— Byron Young, XTIUM Chief Product Officer

XTAI solves real-world problems

Enterprise investments in AI are rapidly accelerating, with 89% of CIOs planning to increase their AI budgets in 2026.² However, 95% of AI pilots have zero measurable P&L impact.³ The root cause is not technology. A KPMG and IDC study notes that a lack of data governance and a fragmented vendor ecosystem are key barriers, leaving most organizations without a single partner accountable for the entire journey.⁴

Rooted in security and governance, XTIUM’s highly available XTAI AI MSP platform is already supporting customers’ AI migrations for both traditional and new agent workloads.

XTAI: Moving forward at the speed of AI, with a growing list of AI services supported on one intelligent and secure platform.

As an AI MSP, XTIUM supports the complete lifecycle and transition of AI, from initial preparation to governance, deployment, and operations, under a single partnership. Each service is designed to work independently or as part of a comprehensive solution.

Assessing AI readiness: Deliver a structured assessment across strategy, data, governance, skills, and operations with a clear AI action plan within 5 business days. For existing XTIUM customers, it starts within the environment that XTIUM already manages, with no additional discovery overhead. New customers will learn about critical gaps in their service infrastructure and how to establish a modern AI-powered enterprise framework. For a limited time, XTIUM is offering this valuable service free of charge to both existing and new customers.

AI implementation advisory: Translate your readiness assessment into a prioritized investment roadmap built on your organization’s actual environment, risk profile, and business objectives. Unlike advisory work that stays on the strategy deck, XTIUM provides implementation continuity. That means one partner to define the implementation roadmap to manage, deploy, and operate what’s next.

AI data governance and compliance: Addresses the most common barrier to enterprise AI: unmanaged data. Deploy sensitivity labels, data loss prevention, insider risk management, and shadow AI detection to establish a solid governance foundation before AI goes live. In regulated industries, this is a prerequisite to ensuring compliance through policies and guardrails.

Microsoft 365 Copilot licensing and managed services: As a Tier 1 Microsoft CSP, XTIUM undertakes full onboarding of the Copilot service and manages ongoing agent workloads within the Microsoft framework for customers. XTIUM manages the entire Copilot lifecycle, from governance preparation to implementation, deployment, and optimization.

XTAI agent manager: At the heart of XTAI Agentic operations, Agent Manager has been powering XTIUM’s unique internal AIOps for over a year. Currently, XTIUM supports customer agent workloads on a high availability platform. With advanced multi-LLM support, built-in security, policy management and governance, and on-premises options for air-gapped environments, XTIUM’s AI services architecture is industry-leading. If your workflow requires an AI agent, XTIUM will build, deploy, and operate it for you. XTAI Agent Manager is vendor independent and supports third-party agents.

XTAI Orchestrator, NetOps and Cloud Manager: XTAI is embedded across the platforms that customers already rely on. Launching in Q3 2026, XTAI Orchestrator is the unified AI command layer for XTIUM. A single pane of glass across NetOps, Cloud Manager, and Agent Manager with end-to-end policies, governance guardrails, and vendor-neutral integration. XTAI NetOps uses an advanced hybrid AI architecture to proactively manage and protect complex, multi-vendor network environments, and has been recognized by Gartner for “enhancing network security products with AI.”⁵ XTAI Cloud Manager provides AI-powered visibility, spend intelligence, and active management across all XTIUM management services.

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XTIUM’s new XTAI architecture and product portfolio is exactly what you’re looking for. Bringing together voice, network, cloud, and now AI under one managed umbrella is really great and solves a lot of the problems that will arise when integrating AI in the future. ”

— Michael Riddell, President of Convergence Communications Strategy

XTAI difference

XTIUM brings a long history of being customers’ full-stack trusted IT advisor to the AI revolution. Unlike other companies in the industry, XTIUM has built a dedicated team of AI engineers supported by vertically integrated operational resources with years of experience in real-world customer environments. XTIUM conceived and built a unique AI services platform to seamlessly support existing and new AI workloads, supporting secure, large-scale AI workloads running customer traffic in today’s production environments.

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XTIUM’s mission has always been to make enterprise IT work securely, reliably, and without burdening our customers with complexity. XTAI extends its mission to AI. We’re here to partner with you throughout your entire AI journey to make it happen, make it work, and ensure it delivers the results that matter. ”

— Martin Call, XTIUM Chief Operating Officer

For comprehensive AI solutions that address real-world needs, turn to XTIUM. AI Readiness Assessment, AI Adoption Advisory, AI Data Governance and Compliance, M365 Copilot Licensing and Managed Services, XTAI Agent Manager and Custom AI Agents are now live. Customers, technology vendors, and channel partners can engage through xtium.com or their XTIUM account team.

About XTIUM

XTIUM is a global AI managed services provider trusted by organizations in North America, Europe, and Asia to deliver secure, scalable, and managed solutions that enable customers to do more with less. XTIUM combines desktop-as-a-service, networking, security, cloud, unified communications, and AI to keep critical applications up and secure in one responsible partnership. Four-time Gartner® Magic Quadrant™ Leader for Managed Network Services. Gartner®’s Visionary in Desktop as a Service. Learn more and connect on LinkedIn at xtium.com.

source of information

Gartner, “Key Features of Managed Network Services,” April 20, 2026.
Gartner, 2026 CIO and Technology Executive Survey.
MIT NANDA Initiative, “

The GenAI Divide: The State of AI in Business 2025.”
KPMG Managed Services Outlook 2026 featuring IDC research.
Gartner/Computer Weekly, “

How AI is Transforming Managed Network Services,” May 2026.