If you believe all the bleak news in today’s news, you might think that the deployment of automation and AI-enabled systems in the workplace will replace many jobs around the world.
Will AI Really Kill Jobs? These Experts Say No
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But management and technology experts Thomas Davenport and Steven Miller argue that AI is not job-killing. Yes, AI and intelligent technology will take some jobs away, but free up workers to focus on more difficult and important tasks.
Tom and Stephen recently completed a book on this topic. Working with AI: The True Story of Human-Machine Collaboration, I had the opportunity to speak with them about their predictions for how AI will fit into the workplace of the future.
How AI is augmenting humans in the workplace
When we asked Tom and Steven for examples of their AI augmentation work, they gave us some groundbreaking examples.
Morgan Stanley’s Wealth Management business unit uses machine learning to generate customized investment forecasts. This is similar to how Netflix uses predictive technology in the entertainment world. Wealth managers using this system are not only more productive, they are more satisfied with their clients.
Machine shop uses HoloLens mixed reality smart glasses and augmented reality to train operators on how to use machines. “This is a great example of how new technology can actually make it easier for new hires to get jobs,” Stephen said.
At the Jewel Changi shopping complex in Singapore, security teams are using AI to analyze input from video and other sensors to identify situations that require human security agents to follow up.
How will AI impact the future of the workplace?
When we asked Tom and Steven about the overall impact of AI in the workplace of the future, they shared some key trends they’re seeing.
“To be successful at work, you have to embrace digital and intelligent technology,” says Tom. “I worked with a radiologist in the Boston area who also has a Ph.D. in AI. And he kept saying, ‘The only radiologist who will lose his job to AI is Someone who refuses to use AI.”
They were quick to point out that “embracing digital and intelligent technologies” doesn’t mean that everyone should understand the mechanics of machine learning or be able to build an underlying DevOps platform. . All you need to do is understand how to use the tools and how AI can help you get your job done.
Tom also predicted that AI is unlikely to be able to compete with humans in contextual understanding. One of his favorite examples is his StitchFix, an online personal styling company.
“AI can help us make styling recommendations for our customers, but we also have human stylists. I’m going and my ex-boyfriend will be there,’ but the computer doesn’t understand that yet. I guess. ”
Tom and Steven found many cases where the AI could swipe first to solve the problem, but companies still fix the problem all at once, review it, and potentially overwrite the AI’s answer. , needs humans.
Steven also cites the fact that AI is just one part of the tremendous changes that are happening in the workplace. “You need a village to change jobs with AI,” he says. “It takes a lot of roles across different departments and needs to be coordinated and coordinated. These systems don’t happen overnight.”
AI doesn’t have to take jobs, but companies need to be ready
Stephen and Tom encourage companies to strategize carefully about where technology is headed and what skills and competencies are needed as jobs expand, amplify and change.
Understanding what digital workers do, what humans need to do, and how the two relate is key to staying competitive in the future marketplace.
You can read my full interview with Tom and Stephen here.
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