Why Galaxy AI offers IT leaders a safe path forward

It used to be the responsibility of IT leaders to set the technology agenda: CIOs had to make a compelling case for migrating data from on-premise systems to the cloud, for example, or help senior leaders understand the value of 5G internet services. The latest wave of artificial intelligence (AI) has completely changed that process.

At many large enterprises, everyone from frontline employees to CEOs want to adopt generative AI as quickly and broadly as possible, leveraging use cases that will give them an edge over competitors, meet customer expectations, and accelerate their day-to-day operations.

There's just one problem: CIOs need to balance their companies' demand for AI with an approach that protects sensitive data and adheres to long-established governance standards. Samsung's Galaxy Z Fold6 and Galaxy Z Flip6 with Galaxy AI integration¹ Enterprise-grade Samsung Knox security technology provides a variety of security including balanced security.

AI security questions your IT department needs to answer

Addressing security risks in an ever-evolving field like AI is no easy task.

For example, IT leaders may be concerned about how AI adoption will impact how enterprise data is collected, managed, and shared. Connecting business systems to publicly available large-scale language models (LLMs) may not be appropriate. Some generative AI tools produce “hallucinations,” leading to costly mistakes.

While many of these issues are likely to be resolved as the technology matures and appropriate policies are established, a bigger concern may be how AI could be misused by bad actors.

For example, cybercriminals have been early experimenters with machine learning, deep learning, and now generative AI, which they can use to create more sophisticated malware, ransomware, and social engineering attacks.

Potential data leaks, access control challenges, and privacy concerns further complicate AI adoption in the enterprise.

AI shouldn't create additional work for already overburdened enterprise IT and security teams, nor should it always require integration of AI platforms with legacy systems.

Samsung Knox paves the way for enterprise trusted AI

Samsung recognized the challenge of adopting new innovations several years ago and responded with Samsung Knox, a security platform based on hardware-level protection, including a security co-processor that protects employee credentials, biometric data, digital certificates and even blockchain private keys.

When a Samsung device with Galaxy AI boots up, Knox checks the integrity of the operating system and monitors for potential threats. IT can build this layer of protection through the Knox Platform for Enterprise (KPE). For example, integrating KPE with an enterprise mobility management (EMM) solution allows IT to set granular controls beyond the core capabilities of Android Enterprise.

This means that as AI-based devices are more widely provisioned, IT will be able to remotely perform device health checks to determine if the device has ever been compromised, configure advanced enterprise networking options, and remap device keys to launch specific tasks.

With Knox as a foundation, enterprise IT teams can approach AI with greater confidence, especially since Samsung's latest devices already come with Galaxy AI.

A security-first approach to AI across the Galaxy ecosystem

Even with strong security in place, large organizations can struggle to evaluate all of the myriad AI platforms available and figure out how best to integrate them into their business. The Galaxy Z Fold6 and Galaxy Z Flip6 make that process easier with Galaxy AI-driven features that support:

1. Improved collaboration between departments

Many businesses have departments that don't work together as well as they should. For example, if sales and marketing teams don't communicate effectively, it can lead to duplicate efforts, wasted leads, and missed goals.

The Galaxy Z Fold6 also fosters closer collaboration with features like Chat Assist, powered by Galaxy AI. When sending or replying to chat messages, Chat Assist can customize what team members say to each other depending on the situation. For example, you can adopt a casual tone to show empathy or a professional tone to address more serious issues.

Cross-functional teams can also use Note Assist, powered by Galaxy AI, to better keep track of what was discussed during messages. Note Assist quickly summarizes, organizes, and highlights all key points and action items to ensure everyone is on the same page.

2. Strengthening customer centricity

Consumer-oriented companies may focus on improving their Customer Satisfaction (CSAT) scores. For business-to-business (B2B) companies, Net Promoter Score (NPS) may be more important.

Regardless of the metric you use, the only way to improve is to enhance the experience for each customer. For example, when an enterprise account manager needs to communicate with a client who speaks a different language, combining Live Translate on the Galaxy Z Flip6 with the Galaxy Buds3 Pro and FlexWindow enables seamless communication.

At a financial services firm, wealth managers can unfold the screen of the Galaxy Z Fold6 to take advantage of multi-window view to see all the details about their latest investment opportunities. When you have a question, simply draw your finger around a word or object on the screen and Circle to Search with Google will do the rest.

Of course, there will be times when you need to connect with clients or colleagues remotely, and the Galaxy Z Flip6 makes this possible with Google Meet live sharing.

3. Increased productivity on higher value tasks

Corporate employees, sometimes called knowledge workers, are too often forced to sift through the minutiae of detail. People in departments like HR, finance, and legal need to understand every nuance of conversations about employee policies, audits, and regulatory documents.

With Galaxy AI Transcript Assist, the Galaxy Z Fold6 significantly reduces this administrative overhead by instantly creating accurate, concise summaries of meetings without employees having to write anything.

Marketing and HR professionals focused on creating images to promote products and company culture can take advantage of Galaxy Z Flip6's FlexCam with Galaxy AI and Photo Assist with Galaxy AI, tools that ensure everyone and everything is perfectly positioned in the shot and streamline the photo editing and enhancement process.

Beyond AI capabilities, the Galaxy Z Fold6 and Z Flip6 also offer Microsoft integration with popular software tools such as Office 365, enhancing the employee experience that most businesses are striving to provide.

On a more personal level, employees will benefit from using these devices in conjunction with Samsung Wallet to store payment cards, IDs and more.

Best of all, the Galaxy Z Fold6 and Z Flip6 offer a connected experience with other Samsung Galaxy devices, whether your employees need to take a call on their Galaxy Book4 Series or want to continue listening to music on their Galaxy Buds while returning to their phone.

AI and mobile devices give businesses what they want and What IT needs

AI is only valuable as long as the devices that run it keep working, without IT having to constantly troubleshoot and fix it.

Galaxy Z Assurance and Samsung Care+ for Business provide all the coverage your business needs to manage accidental damage quickly and conveniently.

The tech industry may still have work to do before IT leaders can easily deploy AI across the enterprise, but if you're looking to get started today, the Galaxy Z Fold6 and Galaxy Z Flip6 are a secure, business-friendly solution.

New ways to stay productive and collaborate Samsung for BusinessSign up for a Samsung Business Account to access special offers. Galaxy Z Fold6 and Galaxy Z Flip6 Today, including quantity discounts.

¹Samsung's Galaxy AI features will be available for free until the end of 2025 on supported Samsung Galaxy devices.