Over 70% of medical appointments are still booked over the phone, but patients wait for more than five minutes on hold before hanging up regularly. This inefficiency contributes to the loss of revenue and $150 billion each year, and wastes management efforts, but medical staff faces burnout from unfortunate phone volume and high turnover.
Eliott Hoffenberg and Hugo Danet founded Vocca in 2024. Clear mission: Use AI to reduce the burden on healthcare receptionists while improving patient access. “We resolve more than 80% of requests without hold times or human intervention,” says Hoffenberg.
The company today announced a $5.5 million funding round led by SpeedInvest and Firstminute Capital, along with participation from Kima Ventures, FJ Labs, Sequoia Scout and well-known angel investors, accelerated its growth and expansion.
Vocca's AI agents are not typical chatbots. Trained in specialized medical vocabulary and fully integrated with healthcare scheduling software, they autonomously manage appointment bookings, reminders, and patient inquiries. This technology is tailored to each Medical Specialty workflow and uses natural conversational voices to create a seamless patient experience.
Impact speaks volume. Vocca processes over 4 million calls and is now deployed to over 2,000 healthcare providers. Clinics report missed appointments and significant time savings by up to 70% less. For example, one interdisciplinary center has been praised for saving 11 hours of staff time each day on the phone.
At hospitals in the Paris region, Bocca increased the response rate for Cole from 30% to 100%, dramatically improving patient access. The platform meets regulatory standards for healthcare privacy, including compliance with HIPAA and GDPR.
Vocca plans to triple and actively expand teams in the US and Europe, targeting use by more than 10,000 practitioners by 2026.
Andrea Zitna of SpeedInvest said, “Vocca not only saves time, it also changes the daily reality of our care team.”
