It’s been a fast-paced day for payments and artificial intelligence applications, as payment companies prepare for the expected growth in AI-assisted commerce. This extends beyond online shopping as Verifone Inc. incorporates AI into Commander, a point-of-sale system for fuel retailers and convenience store operators.
Based in New York City Verifone It states that the AI utility is part of the Commander POS system. One of the services is an integrated help center that uses an AI search assistant to help users comb through product documentation, potentially turning what used to be a support desk call into a simple search.
Other AI uses include an AI assistant for Verifone’s help desk staff. The AI assistant accesses a snapshot of the customer’s devices and services, automatically transcribes calls into case notes, and suggests articles to help resolve issues. Help desk leaders also available A.I. Analyze case data to identify trending problems and work to prevent problems from becoming bigger.
Verifone said it plans to update its fraud detection software with AI-enabled features that monitor transactions in real-time and score them against custom parameters.
Commander also integrates with Deligo, an AI-enabled self-checkout service. According to Verifone, Commander is used by more than 45% of U.S. fuel and gasoline store operators, with each operator processing more than 35 transactions each day.
In related news, SoundHound AI Inc. On-board reservation system In December, the company released OASYS, an abbreviation for Orchestrated Agent System, as an agent-based AI platform.
OASYS is a unique company based in Santa Clara, California Soundhound AI Because AI builds, manages, and improves it using a self-learning ecosystem with security and compliance guardrails.
Additionally, companies can create AI agents once and deploy them across multiple formats, including phone calls, texts, web chats, in-store kiosks, social media, televisions, and in-vehicle infotainment systems.
As an example, agents can allow drivers to order and pay in advance using hands-free technology in the car.
“With OASYS, we are fundamentally moving away from ‘static’ AI to a self-learning ecosystem where AI builds, manages, and actively improves itself,” Keyvan Mohajer, CEO and co-founder of SoundHound AI, said in a statement, adding that it helps businesses complete manual tasks that typically take months in minutes.
