United Rentals, Inc. announced that it has expanded company-wide adoption of Manual Assist AI, a web-based application that provides AI-powered diagnostics and on-demand access to manuals from thousands of equipment manufacturers for service teams. Developed in partnership with Amazon Web Services (AWS) as part of our continued commitment to innovation and AI integration, the solution currently supports more than 4,000 users per month and puts AI-powered insights directly in the hands of technicians to speed repairs, reduce downtime, and keep more equipment in the field. Built on AWS's scalable cloud infrastructure and generative AI services, Manual Assist AI helps service teams quickly find the right manual, summarize service steps, and identify the most relevant pages for deeper technical details. This application enables faster and more accurate troubleshooting both in-store and in the field.
With a streamlined interface and intuitive search capabilities, Manual Assist AI significantly reduces the time needed to find important information. Technicians can quickly access the guidance they need to diagnose and resolve issues on-site, minimizing equipment downtime. Manual Assist AI was built using Amazon Web Services cloud capabilities, including Amazon Bedrock and Amazon OpenSearch.
