Tray.io Announces Merlin AI to Instantly Transform the Output of Large Language Models into Complete Business Processes

Industry’s first iPaaS with generative AI Anyone can securely automate complex workflows without the need to expose LLM training or customer data to LLM

Tray.io, the leader in low-code automation and integration, today announced a new natural language automation capability for the Tray platform that instantly transforms Large Language Model (LLM) output into complete business processes without the need for an LLM. Announced Tray Merlin AI. Train and publish customer data to LLMs. This new advancement makes the Tray platform the first iPaaS solution to integrate the power of flexible and scalable automation. Support for advanced business logic. Native generative AI capabilities that anyone can use. By leveraging OpenAI technology and Tray.io’s extensive workflow, authentication, connector, and API technologies, business technologists, front-line workers, and developers across the enterprise can create sophisticated workflows across the software stack. You can now build, iterate, and improve faster and more efficiently. Just like a team member asks a question to a colleague, just ask Merlin to get answers at the decision point and automate critical business tasks. Additionally, Merlin frees him from IT and engineering involvement in integration efforts that typically take weeks or months to build automation and answer queries. This new advancement builds on his Tray.io vision of lowering the barriers to automation across the enterprise in the face of the unforeseen consequences of digital transformation.

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All final workflows created by Tray Merlin AI are presented visually in low-code format, allowing users to modify, improve and extend functionality as needed, and share and reuse with others . Unlike many other applications that interface with LLM, the operational capabilities of Merlin AI and the underlying Tray platform are self-contained. This means that Merlin only needs to fetch small pieces of information from LLM as needed during the integration building process. As a result, no customer data is published or transmitted to LLM.

Alistair Russell, co-founder and CTO of Tray.io, said, “The results companies can achieve with LLMs like OpenAI are equated to the ability of users to take action on the results of their queries.” I’m here. “Tray Merlin AI changes the game forever by automating business processes on the fly and answering queries through natural language commands. Think of it as giving you a body that allows you to perform actions without having to worry about it. With LLM, no additional training is required to perform complex business tasks. ”

Tray.io Uses AI to Address Unexpected Consequences of Digital Transformation

Businesses continue to deal with unforeseen consequences of rapid digital transformation efforts, such as technical debt, complex technology stacks, and business process inefficiencies, with departments demanding timely, high-quality products. They are under tremendous pressure to not only meet customer demands but also deliver fast results. It not only helps us deliver quality service, but it also helps us keep our company profitable in the most efficient way possible.

Leaders overcome IT and developer bottlenecks by tapping into hidden talent opportunities – employees who have technical skills but are not using them in their jobs. need to do it. Providing self-service AI automation for these employees is a key component to rapidly advancing digital initiatives.According to Gartner^®“Nearly half of non-IT employees are now business technologists, and companies that successfully achieve these are 2.6 times more likely to achieve their digital business goals.”¹

“Generative AI is currently one of the most disruptive forces in iPaaS,” said Alexander Wurm, Senior Analyst at Nucleus Research. “Vendors who have introduced AI into their platforms are making amazing changes in usability and increasing the productivity of experienced users. of users.” Enterprises adopting iPaaS solutions with native generative AI capabilities will see significant improvements in speed, efficiency, and agility. ”

Tray Merlin AI: Natural Language Automation That Accelerates and Improves Execution of Complex Tasks

A core element of the Tray platform architecture, Merlin AI works seamlessly with Tray.io’s connectors, workflows, API technology, and other platform features such as data transformations, robust authentication mechanisms, advanced business logic support, We offer flexible, low-code services. AI-enhanced automation builder.

Merlin allows anyone, regardless of their level of technical expertise, to build complete integrations using NLP assistance or NLP alone, greatly simplifying the automation building process for all users and helping teams productivity. For example, Merlin acts as an autonomous assistant that can perform complex tasks such as gathering or moving information between different systems, answering questions, and building automated workflows to complete business processes. .

“AI is revolutionizing automation, and Tray.io is at the forefront of this movement. The rise of generative AI and the pace of innovation it enables has ended with iPaaS architectures built in another era. ,” said Rich Waldron. , co-founder and CEO of Tray.io. “Tray Merlin AI combines flexible, scalable automation with the power of AI to accelerate and improve our customers’ automation outcomes, helping them solve business problems better, faster, and more independently than ever before. Let us solve it.”

Tray Merlin AI enhances the following new features that accelerate automation and integration projects across the enterprise while reducing the burden on business technologists and developers:

• Securely build automation details to iterate or improve existing processes. Marketing operations teams can improve the lead-on process by reducing the time it takes to turn high-value leads on to sales reps, enabling them to respond to leads faster. Anyone building marketing automation using only natural language instructions can improve their current process by asking Merlin to build a workflow that pulls lead scoring data from Marketo. Once a certain threshold is crossed, qualified leads can be immediately assigned to Salesforce representatives to build outreach. Queuing newly qualified leads and notifying reps via Slack or Teams. Once completed, all steps are displayed in a low-code visual builder for the user to review and make changes as needed.
• Quickly build or extend more substantial workflows. A business technologist skilled in building on the Tray platform can enter a request and parameters and Merlin will automatically build a workflow with the associated business logic. Sales and customer success teams looking to provide a smoother customer experience by streamlining pre- and post-sales processes can use natural language instructions to complete transactions with relevant personnel You can create workflows that automatically update your project management system every time. Get customer information from CRM and notify Professional Services team via email. With Merlin, teams can ensure no delays in project execution, resulting in higher levels of customer satisfaction.
• Get answers at the point of decision making with on-demand, AI-powered automation. Non-technical employees such as department managers, executives, and business users who are not familiar with or need to be familiar with the Tray platform can use Merlin to quickly answer pressing business queries. A CMO who wants to optimize his social media investments can query Merlin to identify the top lead sources for the largest “closed won” accounts by revenue and cross-reference the results with his LinkedIn followers. To achieve this, Merlin integrates the company’s CRM, marketing automation platform, and social media management platform to deliver instant results. Additionally, sharing these results with the marketing lead team via Slack or Teams can be incorporated into workflows based on the CMO’s natural language instructions. Merlin automatically knows when and where to look for credentials, shows you all the actions it plans to take, and asks for confirmation from you before taking those actions.

Tray.io harnesses the power of AI via a natural language interface to further unlock the potential of automation, making building automated workflows across many use cases more accessible to all employees and greatly improve employee efficiency and productivity.

“Builders within our organization are developing the low-code workflows they need to improve operational processes across their businesses,” said Brendon Ritz, senior director of marketing operations at ThoughtSpot, a leading AI-powered analytics company. We already rely on Tray for rapid development.” “By adding Merlin AI to the Tray platform, our business technologists will be able to use natural language instructions to work with Tray to build faster and build better. What gives the power of automation is the ability to put the power of automation in the hands of front-line employees and managers who would have required weeks or months of development to achieve the required integration. It helps deaf people get instant answers to their business questions.”

Tray.io will begin rolling out Tray Merlin AI to customers this month. You can learn more about:

• watch demo
• Register for the Tray.io Megacast: Learn more about Tray Merlin AI
• Read the CTO’s AI blog

1. Gartner, “5 Ways CIOs Can Improve Talent Management for Technicians Outside of IT,” 6 Sept. 2022, CIO Research Team.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the United States and abroad and is used herein with permission. all rights reserved.

About Tray.io

Tray.io is a low-code automation platform that makes it easy to turn your unique business processes into repeatable, scalable workflows that evolve as your business needs change. Unlike expensive, complex, and code-intensive iPaaS solutions, Tray.io’s flexible self-service platform makes it easy to build integrations using any API and connect enterprise applications at scale at no additional cost can. Process innovation is today’s competitive advantage, as companies can no longer differentiate solely on their technology stack. The promise of SaaS has spawned an avalanche of siled point-his solutions that force companies to force their processes into rigid pre-defined schemas. The Tray platform removes these limitations, enabling both non-technical and technical users to create sophisticated workflow automations that streamline data movement and actions across multiple applications. Freed from tedious and repetitive tasks, the product leader and his IT department can use automation to improve their skill sets, maximize their potential, and get things done in a way that makes sense for their business. love your job Automate the rest. ™

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