Domestic IT giant Tata Consultancy Services (TCS) has entered into a multi-year partnership to help enterprises accelerate AI adoption across businesses and sectors. Companies are increasingly seeking professionals who can reimagine how AI transforms work, especially in back-office functions such as human resources, finance, supply chain, procurement, and employee services. As part of this partnership, TCS will develop solutions on the ServiceNow platform that use trusted AI and a unified governance model to make enterprise workflows more efficient, proactive, and insight-driven. These solutions are delivered through TCS’ AI-driven autonomous global business solutions portfolio.The new service breaks down silos between corporate functions and lines of business, uses agent AI to transform the flow of work, and enables clients to gain a holistic, insight-driven view of their organization. For example, HR operations may move from fragmented services to an integrated, experiential hiring-to-retirement lifecycle that improves employee productivity, engagement, and retention. Additionally, customer order processing can transform from a slow, multi-step order cycle to a fast revenue engine that improves cash flow and revenue predictability and frees up capital for growth.TCS is currently the largest user of ServiceNow’s IT asset management, with a three-month rollout of the service to thousands of devices used by TCS employees. This not only validates the partnership, but also underlines the strong foundations that underpin the reliability of the solutions that both organizations aim to provide to their clients. The companies will also invest in joint innovation labs, solution showcases and integrated go-to-market programs for customers.
Comments on TCS and ServiceNow partnership
Amit Zaveri, President, Chief Operating Officer and Chief Product Officer of ServiceNow, commented on the partnership: “As global enterprises rethink their operating models for growth and efficiency, they seek partners who can deliver innovation, execution, and governance at scale. Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agenttic AI natively into workflows, modernizing legacy environments, and driving measurable business outcomes.”Meanwhile, Aarti Subramanian, Executive Director, President and Chief Operating Officer of TCS, said: “Today, enterprises are ready to move beyond AI pilots to large-scale business-wide transformation. Our partnership with ServiceNow brings together trusted AI, modern workflows, and deep industry knowledge to help our customers reimagine their workflows for the AI era using TCS’ five-stage AI autonomy framework. This collaboration will enable our customers to embed intelligence across IT, business operations, and customer functions to drive speed, efficiency, and sustainable competitive advantage.””
