Symbl.ai, the human intelligence platform, today announced the release of a powerful new set of purpose-built APIs to improve business outcomes with conversational intelligence for outbound calls. Symbl.ai’s Communications Intelligence API enables cloud communications providers, product builders, and enterprise developers to apply deep conversation understanding and generation AI technology to their current service offerings and internal operations such as outbound sales and telemarketing. Easy to incorporate. Symbl.ai’s Communication Intelligence API enables call progress analysis, automated call handling, and call scoring.
By adopting an end-to-end approach that uses both speech understanding and generative AI capabilities to optimize outbound calls, businesses can dramatically improve the efficiency and performance of their outbound sales and telemarketing operations. . Benefits include:
- Highly accurate detection of people and machines during outgoing calls
- Take the right action at the right time, including routing to outbound sales reps and contact center agents, playing messages, and more.
- Eliminate post-call work, including post-call processing and results
- Get sales reps and agents back on the phone in seconds
- Understand sales rep and agent effectiveness in every conversation and highlight areas for improvement
Leveraging the new Symbl.ai Communications Intelligence API, cloud communications providers and enterprises can deploy any combination of features that improve the effectiveness of outbound calls, including increasing sales conversions and leads.
Communications Intelligence by Symbl.ai provides the following out-of-the-box features:
- Analyzing call progress – Detect humans or machines with 98% accuracy by analyzing a wide range of attributes during outgoing calls and take the right action at the right time. This includes playing a message at the right time when a machine or voicemail is detected, or quickly connecting a phone call to a salesperson or agent to inform them of routing decisions to improve engagement and outcomes. This includes doing
- automatic call handling – Reduce post-call work by automating transcripts, call processing, call summaries and outcome generation quickly, accurately and consistently. Eliminate manual post-call tasks and get your outbound sales reps and agents back on the phone faster.
- call scoring – Easily score 100% of your outbound calls, allowing you to comprehensively assess the performance of your sales reps and agents for outbound sales and telemarketing campaigns. By measuring behavioral aspects such as empathy, excitement, politeness, and frustration, and assessing adherence to company processes and best practices, call scoring enables companies to optimize outbound sales and telemarketing performance. Call scoring uses generative AI to not only provide accurate scores, but also detailed explanations behind the scores, which can be used to effectively coach salespeople and agents .
Surbhi Rathore, CEO and co-founder of Symbl.ai, said: “Today’s outbound sales and telemarketing leaders are constantly evaluating how AI can improve efficiency and enable them to do more with less.” Integrates the power of real-time speech understanding and generative AI to improve performance at every stage of the outbound call process, from connection to post-call quality control and improvement.”
