Advanced deployments that drive CX, compliance, operational agility media and telecom drive digital outcomes
Rochester, New York, July 29, 2025– (Business Wire) – Sutherland, a global leader in business and digital transformation, is redefineing what can be done when people and AI work together. Its agent AI solutions enhance smarter and more efficient operations for some of the world's leading brands. Sutherland's Agent AI is modular, flexible, designed to scale, and goes beyond task automation to solve real business problems. By combining human judgment with intelligent automation, Sutherland helps organizations create safe, adaptable digital experiences built to last.
These deployments have already driven the real outcomes of Tier 1 Media and Telecom Enterprises, showing some of the most advanced and real-world uses of Agent AI today. As businesses pressure them to reduce costs, protect sensitive data and increase customer experiences in real time without expanding their staff, Sutherland offers a clear path.
Its enterprise-ready platform brings together a dynamic network of professional AI agents that flex to the needs of your business. These agents handle everything from real-time translation and fraud detection to post-interaction analysis and automated coaching. As a result, organizations can move faster without compromising and achieve better results.
“Our vision for agent AI is rooted in collaboration, not just automation. “From regulatory compliance to dynamic customer support, we designed intelligent agents that think, learn and evolve with humans to solve the most complex business challenges. This is where digital transformation becomes a reality.”
Real-world Impact: From Streaming to Telecom
Global Streaming Leader Improves Customer Experience with AI-powered collaboration
The leading global streaming platform has chosen Sutherland's Agent AI to improve interactions between both digital and human-driven customers. AI teams up with live agents in real time to analyze questions on the fly, and extract the most relevant answers from a vast knowledge base. Thanks to continuous human feedback, we actively propose answers, summarise calls, and recommend subscription upgrades. result? Faster support and a smoother and more satisfying experience for both customers and agents.
Other important results are:
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Average handle time reduced by 35%, accuracy increased by 6%
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Automatically summarize your documents to provide real-time support
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Turn your customers intelligently and seamlessly switch AI and human agents
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Continuous coaching through live performance reviews and feedback
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Personalized customer recommendations, such as AI-Suggested subscription upgrades, helping customers save up to 15%
