Survey shows Americans don’t trust AI…

AI For Business


We use AI under the hood every day when we search Google or let Apple pick our music, but we trust AI to do more than that. Very few people do. Recent research on attitudes towards AI shows that most people don’t think AI is ready to take over completely.

  • 67% don’t want AI to make life-or-death decisions in war
  • 64% don’t want AI on trial jurors
  • 57% do not want AI to fly planes

“Americans still trust humans far more than AI when presented with scenarios that have a direct or indirect impact,” says AI firm Christa Software in a survey of 1,000 American adults. The report based on said. “Americans are still reluctant to allow AI to make decisions or work where outcomes can be affected.”

We also believe that humans can do a better job in a variety of activities.

  • Corruption investigation (65%)
  • Choose a gift (67%)
  • Determine salary increases at work (69%)
  • Teaches morality lessons (73%)
  • Administer medication (73%)
  • Choose work clothes (75%)
  • Writing laws (76%)
  • Voting (79%)
  • I have a job (86%)

What’s surprising at this point isn’t that two-thirds of us don’t want AI to make life-and-death decisions in combat, but that one-third of our 1,000-person research group actually has that authority. is ready to provide to automated systems. And his 36% of American adults seem to approve of AI being on the jury in trials.

One reason for the concern, and paradoxically the lack of concern, is the potential misunderstanding between automation and AI.

AI attempts to mimic human intelligence and reasoning, whereas automation simply uses a very direct rule-based approach to make decisions and take action. The first, similar to organic intelligence, is subject to whims, mistakes and, in some cases, complete hallucinations. Second, it does exactly the specific task it was programmed to do, every time. As a result, AI can make mistakes outside of its design, whereas automation will only make mistakes if the designer didn’t consider all the situations the system might encounter.

Therefore, trusting AI to do difficult, complex, and sensitive tasks without human oversight is likely to yield some good results, and likely to yield better results over time as AI improves. Yes, but it can also have nonsensical consequences that no rational person would ever suggest. Some people may overestimate the capabilities of artificial intelligence due to the superior capabilities of automated production machines.

“When it comes to AI, trust is something that has to be earned, and part of that includes transparency and understanding,” Michelsen said. “As we responsibly integrate AI into productivity apps, business processes, customer service centers, and myriad other applications, we assume that our users and consumers have a computer and data science background. I can not do it.”

Interestingly, research shows that men are more willing to give that trust. 58% of men say he has no problem with AI handing out drugs, but only 45% of women. His 72% of men are fine with an AI check for a colonoscopy, but only 57% of him would like an AI check for a mammogram in women. And perhaps most shocking, 75% of her men trust her AI for their work, compared to only 48% of women.

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