ServiceNow has announced major enhancements to the Now Platform capabilities.
The announcement was made at the company’s annual conference, Knowledge 23.
AI-Centric Expansion of ServiceNow
New features include:
- Generative AI Solution It extends ServiceNow’s already extensive AI capabilities with built-in capabilities, applying the power of generative AI to enterprise applications.
- New financial and supply chain workflows Automate procurement, accounts payable, and other critical processes. These workflows represent a significant expansion of the ServiceNow portfolio, and the company continues to expand the reach of the Now Platform into new verticals and geographies to drive growth.
- Employee growth and development, New AI-powered solutions to help organizations predict, identify, and predict
ServiceNow Chairman and CEO Bill McDermott
Develop business-impact skills and fill talent shortages. His AI-powered EGD guides employees and their managers through career plans, development goals and learning resources on a single platform.
- ServiceNow Cloud Observability Leverage Lightstep to manage the scale and complexity of your growing cloud infrastructure and unify observability metrics, tracing, and logging in one solution.
ServiceNow Chairman and CEO Bill McDermott commented:
“There is an app for everything, but no one needs an app for everything. CEOs need a single platform that can coordinate the entire technology value chain to accelerate business outcomes.” Knowledge is where customers and partners realize how they can address the biggest challenges facing businesses today.ServiceNow is the intelligent platform for end-to-end digital transformation. We are using automated solutions to meet people and build great experiences with a new generation of cloud software.”
ServiceNow AI Push
ServiceNow is making moves in the AI space. The company recently acquired AI-powered MSP G2K for an undisclosed amount.
In November 2020, ServiceNow acquired Element AI in an effort to further blend artificial intelligence (AI) and automated workflows. The deal also sees ServiceNow launch an AI innovation hub in Canada, in addition to existing development centers in Chicago, Hyderabad, Kirkland, Washington, San Diego, and Silicon Valley.
The company’s previous AI-focused deals included Now Intelligence, Loom Systems, Passage AI and Sweagle. ServiceNow also partnered with IBM to integrate Watson AI with his ITSM.
