Under the partnership, ServiceNow will integrate OpenAI’s models into its platform to support text-to-speech technology and native speech capabilities to facilitate more natural real-time interactions and help overcome language barriers.
ServiceNow and OpenAI announced an enhanced multi-year collaboration aimed at accelerating enterprise AI adoption and enabling advanced agent AI experiences. The agreement gives ServiceNow customers direct access to OpenAI’s frontier models, enabling organizations to deploy custom AI solutions without the need for bespoke development, while increasing speed, scale, and automation across business workflows.
Under the partnership, ServiceNow will integrate OpenAI’s models into its platform to support text-to-speech technology and native speech capabilities to facilitate more natural real-time interactions and help overcome language barriers. The partnership also introduces new automation capabilities that enable AI to process unstructured data, orchestrate tasks across legacy and modern IT systems, and extend context-aware automation across enterprise environments.
ServiceNow’s AI Control Tower acts as a governance and orchestration layer, providing central visibility into AI model usage, workflow interactions, and enterprise data integration. This ensures that AI-driven actions are executed at scale in a controlled and auditable manner. Customers can also benefit from AI-powered assistance for employees, automatic content generation, intelligent search, and developer tools that translate intent into workflows, all designed to improve efficiency and reduce manual effort.
This partnership builds on ServiceNow’s continued efforts to integrate OpenAI models into its platform, providing enterprises with advanced capabilities such as natural language assistance, AI summarization, and content generation across service interactions and knowledge management. With these enhancements, ServiceNow and OpenAI aim to deliver a new standard for AI-powered enterprise automation and help organizations scale their AI deployments securely and efficiently while achieving measurable outcomes.
ServiceNow currently powers more than 80 billion workflows annually, and the integration of OpenAI’s Frontier Model is expected to expand AI-driven automation across industries, enabling organizations to manage complex enterprise operations with greater speed, intelligence, and reliability.
