Available through the Sendbird dashboard, businesses can bring human-like chatbots to the customer experience with new levels of personalization, use cases limited only by imagination.
Sendbird, the global conversational platform for mobile apps with over 300 million monthly active users, today announced a new low-code API. Supercharge your chatbot with ChatGPTOpen up a world of possibilities for web and mobile chat app developers and product managers to quickly harness the power of generative AI to empower their users. Businesses have the opportunity to revolutionize their chatbot experience by seamlessly providing more personalized and sophisticated answers to complex questions, further increasing customer engagement, retention and satisfaction. increase..
This new chatbot API instantly enables over 1,300 apps and handles over 7 billion messages per month on the Sendbird platform. Take your customer engagement and use of OpenAI to a new level by layering your current chat experience with a GPT AI chatbot. Now functioning as middleware, Sendbird enables online businesses that embed chat to reinvent the chatbot experience across a wide range of sectors including marketplaces, healthcare, financial services, on-demand, education and more. An incredible opportunity opens up for businesses that want to combine ChatGPT’s conversational capabilities with customer data to generate custom answers tailored to their customers’ exact needs.
Live up to the promise of human-like chatbot interactions with ChatGPT
Sendbird has developed a new API that dramatically improves chatbot conversations with intelligent, personalized responses that were previously only possible for humans. Older chatbots were too scripted and inflexible. For example, if a user asks a series of general questions, the chatbot will provide pre-configured answers and quickly reach the end of the scripted function. They might say, “Let’s hand over to a human agent.” This ended up being a shallow, short-lived experience that offered limited value.
In contrast, chatbots powered by Sendbird’s ChatGPT create human-like chat experiences and allow brands to add and personalize customer data. Businesses can feed historical conversations and customer relationship management (CRM) data into ChatGPT to drive more useful responses. for example:
- a health care Companies can streamline physician appointment schedules while considering availability for each party.
- a Fintech Apps can create financial bots that answer a variety of user queries about spending.
- a market can assist support agents with summaries of past conversations and provide intelligent suggestions for greeting and saying goodbye to customers.
Result is Increased efficiency and brand awarenessso that customers feel more deeply Compassion Drives LoyaltySendbird is already seeing such results with its new Salesforce connector, where the ChatGPT Summarize feature consolidates customer cases so they can be quickly handed over to new agents.
“Sendbird’s mission is to help online businesses build deeper connections with their users and get things done. We use ChatGPT to make chatbots converse like humans and become more personalized with first-party data. “And like all Sendbird products, the API “The integration is quick and easy, allowing developers to integrate chatbots into their apps in no time, lowering the barriers to entry for customers looking to leverage ChatGPT.”
Sendbird’s API and dashboards allow customers to Create a chatbot in minutes with ChatGPT Use your OpenAI API key. The dashboard interface allows customers to define and test effective prompts, set ChatGPT parameters, and seamlessly add chatbots to their app’s channels.
Sendbird’s first generative AI integration lays the foundation for supporting even more Language Learning Models (LLMs) in the future and new use cases to further enhance communication efficiency and user experience.
To learn more and see a demo of Sendbird using ChatGPT, visit https://Sendbird.com/products/demos/ai-chatbot.
About Sendbird
At Sendbird, we believe that conversation is central to building relationships and getting things done. The company’s global conversation platform powers over 7 billion mobile his messages and interactions each month. Industry leaders such as Reddit, Hinge and Paytm are building Sendbird chat, voice, video and livestream APIs to create differentiated user experiences that improve customer retention, conversions and satisfaction.
Headquartered in California, Sendbird is backed by ICONIQ Growth, STEADFAST Capital Ventures, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab and Y Combinator.
