Trustworthy AI Foundation
When combined with the existing Einstein Trust Layer, it will hold the audit trail and set of features and guardrails in the Salesforce ecosystem that masks external LLM customer data, alert users of potentially toxic prompts or responses. The foundation, according to the company, will provide agents with a “essential scaffolding” for Agent Enterprises, allowing agents to operate autonomously, accurately and safely.
“Your AI is just as good as your data, and the AI revolution is a data revolution,” said Rahul Auradkar, EVP and GM at Salesforce's Unified Data Services, Data Cloud, and Einstein. “To bring more context to structured and unstructured data, which comes from multiple different sources of fragmented data. To unlock these fragments of data and bring context through a deeply unified platform.”
Autonomous AI agents need to access highly complex unstructured documents with elements such as images, tables, and charts, process those unstructured documents, and connect that data with harmonious metadata to make them available for automation and analysis.
