Over 2,000 companies currently rely on RingCentral's AI voice agent to automate inbound calls, boost engagement and convert cost centers into revenue drivers
New features include Spanish support, call analysis, and multi-location support
“Think of the RingCentral AI Receptionist as providing a voice AI agent that is always on, trainable, and proficient in business nuances. It adapts over time, handles common questions and ensures opportunities are not missed.” “AI Receptionist allows organizations to reconsider inbound voice calls as a strategic and profitable channel.
Smarter First Impressions: AI Receptionist Provides Instant ROI
With seamless setup and instant box value, RingCentral AI reception is built to support businesses of all sizes. Its important features include:
- Instant Activation: It's active in minutes, automatically scans key information on your company website, and makes it easy for team members to customize it because it doesn't require IT support.
- Custom greetings and voice persona To help businesses choose voice and caller experiences that best represent their brand.
- Automate routine calls: Provides questions, company details and accurate answers to block spam calls.
- Name-based and context-driven call forwarding Eliminates friction when reaching proper contact. It is now available for extended forwarding to external numbers outside the business phone system.
- SMS messaging: Check your appointment and send a link – no manual follow-up.
The new Ring Central AI reception feature includes:
- Invoke analysis and insights: Find common questions that trigger answers and update answers in one click, tracking resolution rates and cost savings with in-depth analysis.
- Multi-location support: Route calls and text information based on location-specific settings with custom opening hours, teams, and consistent customer experience across all branches.
- Spanish support (beta): Like a dual language mode where call calls seamlessly in Spanish with natural conversation flow and flexible setup options, such as setting up Spanish-only modes for Spanish greetings and conversations, or a dual language mode where callers can request Spanish support during English greetings for a seamless switch to Spanish mid-call. Spanish transcripts will be available in July.
- HIPAA COPLIANCE: The RingCentral AI Reception is designed with robust security and privacy controls to support HIPAA compliance, protecting sensitive patient information during voice interactions and ensuring compliance with healthcare data protection standards.
Introducing the future of Agent AI voice
The RingCentral AI Receptionist introduces a new category of AI voice-driven call processing. This allows businesses to operate without overhead to allow them to take charge of the efficiency, personalization and reliability of individuals at their overforming front desk. Integrates advanced speech recognition, context understanding and dynamic routing.
AI reception represents RingCentral's foray into the next evolution of agent AI systems that interpret and execute tasks independently of human-like identification by acting not only as reactive assistants but also as active and intelligent digital employees in conversation.
Digital Employees, Real World Results
Healthcare, construction, real estate, professional services and finance clients are already experiencing transformational outcomes.
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In clinics, AI receptionists handle large numbers of patient calls, ensuring consistent information provision and call routing based on urgency and needs.
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In construction and field services, AI receptionists intelligently manage project inquiries and invoke job site-wide routing with zero human intervention.
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In recruitment and HR services, businesses train AI receptionists to detect phrases like “open job” or “looking for a job”, instantly connect candidates to the right team, reduce call transfers and improve engagement.
What customers and experts say about AI receptionists
“The AI receptionist at RingCentral is currently processing it.
“We managed our AI reception tests to run great. We were able to customize some language to make our AI listen, and we were able to reliably answer many caller questions and forward calls to the right people if needed.” “The AI receptionist at RingCentral has added incredible efficiency to our business. We are currently planning to deploy it to all departments within our company.”
“AI Receptionist now allows for reallocation
“The call interruptions were spending about eight hours a week. Currently, Ringcentral's AI reception will answer regular calls regarding availability checks or account balance inquiries, and cleverly route them to the right department without human intervention.” “My call volume has been significantly reduced, allowing me to regain my strategic time and focus on strategic projects and develop new business ideas.”
“In today's competitive environment where customer experiences distinguish between market leaders, businesses are increasingly demanding scalable AI that doesn't compromise customer interactions,” says Zeus Kerravala, founder and principal of ZK Research. “The AI receptionist at RingCentral offers exceptional call handling with natural language processing comparable to human interaction, maintaining the added benefit of seamlessly managing customer inquiries and reducing costs while maintaining the needs of personal touch business.
Enterprise grade AI, SMB friendly price
To make AI-powered voice automation more accessible, RingCentral AI Reconsest™ offers a transparent usage-price pricing model.
For more information about RingCentral AI Reception, visit www.ringcentral.com/air or call toll free number 1-8445-Triair and chat with Natalie, one of the AI Receptionists, to experience the RingCentral AI Receptionist.
About RingCentral
RingCentral is a global leader in AI-powered, reliable business communications, contact centers, conversation intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, unlocks rich customer and employee interactions, providing insights and improving business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has gained the trust of hundreds of thousands of customers and millions of users worldwide. For more information, please visit ringcentral.com.
©2025 RingCentral, Inc. All Rights Reserved. RingCentral, RingCentral AI receptionist, and RingCentral logos are RingCentral, Inc. is a trademark of.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250630459705/en/
PR Contact:
Mariana Leventus
mariana.leventis@ringcentral.com
(650) 562-6545
Source: RingCentral, Inc.
