AI technology is rapidly advancing, but adoption still faces several major hurdles, said industry veteran.
“Many business leaders associate AI with content creation and editing images. There is a key knowledge gap in understanding how to train, customize and integrate AI into core business operations,” said Rajib Roy, founder and CEO of Royex Technologies.
Artificial intelligence for 2025 has shifted from novelty to necessity. One of the most notable trends is the rise of multimodal AI. Here, the system processes and generates text, images, audio and video simultaneously, allowing for more human-like interactions. More than 40% of companies around the world have already embedded AI into at least one feature, and the number is expected to rise sharply this year, according to McKinsey.
“A particularly transformative change is the growth of agent AI. Autonomous AI agents that can perform everyday and strategic tasks. Companies have appointed AI agents to not only experiment with AI, but also handle sales, support, scheduling, and more. This year marks a turning point where AI moves from the “wow” moments to working solutions that bring real business value, he added.
According to the 2024 IDC report, over 65% of organizations say they are lacking in preparation for data to effectively adopt AI. Many companies don't have internal teams that aren't trained to start, lack of structured data, or have no internal teams that are not trained to work with AI. Additionally, concerns and barriers regarding data privacy, ethical risks, and regulatory uncertainty become more clear.
“And without proper training, AI systems cannot produce meaningful results. It's not a miracle, it's a tool. Misconceptions like “AI automatically brings leads and customers” lead to disillusionment. Internal capabilities, trust, and building a clear roadmap is essential for scalable adoption,” says Roy.
Royex Technologies is seeking to democratize AI for businesses of all sizes in the UAE and beyond. “We're taking a multifaceted approach,” Roy said.
These include:
Awareness and Education: Every month, Royex hosts a Business Breakfast event to showcase real-world use cases. AI drives sales, automates customer support and improves marketing efficiency. These sessions allowed dozens of small businesses to begin their AI journey.
Content and Community: Through websites, video podcast series and blogs, Royex is trying to educate the public about how to use AI in emerging trends and real business scenarios.
Royex recently launched Eyaana, an intelligent platform that combines voice AI, chatbots, multilingual assistants and CRM integrations to fully automate communication workflows. Already, they help businesses cut costs, improve engagement and increase conversion rates.
