Gary Green (Canton)
Credit: Provided
Quanton has signed an A/NZ reseller and partner agreement with Druid, an AI-driven conversational business application platform provider.
New York-based Druid delivers conversational AI for enterprise productivity, empowering employees and customers to better understand information using natural language across internal tools and back-office applications. Make it minable.
Quanton, which is a Gold Partner in New Zealand and resellers in Australia, says the technology can be applied to organizations in all industries, from mid-market to large enterprises.
“It’s a technology that can improve the user experience for both customers and employees by providing a conversational user experience layer to any enterprise system,” said Garry, managing director and owner of Quanton. Mr Green said.
Ruby Pulvirenti, Druid’s vice president of sales for A/NZ, said the technology will enable virtual agents for internal tools and back-office applications, giving employees a consistent experience and an “amazing” customer experience. I said I could.
“One of Druid’s avenues is to partner with strong local automation providers to redefine customer interactions and streamline operations to achieve unprecedented efficiency and growth, thereby transforming enterprise ecosystems. It’s about reshaping,” she said.
Virtual Assistant enables fast, personalized, omnichannel and highly automated interactions across multiple languages through open integration with existing enterprise systems and robotic process automation (RPA) technologies .
Druid also provides integrations to technologies such as UI Pass, ChatGPT.
By providing true intelligence at the customer’s front end, Green says the technology has the potential to significantly improve the customer experience and reduce call center queues.
“Quanton is already in talks with several companies in New Zealand and Australia who are keen to leverage this technology,” he said.
One potential customer was looking for a solution that would allow Druid to support sales by answering bidding questions, significantly reducing response time and reducing staff overhead collating the required information. .
“There are 20 to 40 questions that need to be answered, but this has to be done manually. Staff go and look for policy documents and other supporting material, extract relevant information, copy and paste into answer sheets. I will attach it,” said Green. explained.
Quanton signed another A/NZ regional deal with RPA vendor Automation Anywhere last October.
Tags Customer ServiceAIQuantonArtificial IntelligenceConversational AI
