PolyAI chooses Kong to expand API infrastructure and accelerate AI innovation

Kong’s unified API and AI platform enables PolyAI to standardize, secure, and rapidly scale enterprise agent AI platforms for developers.

Kong Inc., a leading developer of API and AI connectivity technologies, announced that PolyAI, a leading provider of enterprise conversational AI, has selected Kong to help scale and integrate its API infrastructure. This strategic collaboration will enable PolyAI to improve the developer experience, introduce new API-driven capabilities, and build the foundation for agent-driven AI workflows.

By using Kong Konnect, a unified API and AI platform, PolyAI now delivers a more robust customer developer experience and allows engineering teams to take greater ownership of their services while maintaining stronger observability and governance. More than 200 enterprise customers use PolyAI’s Agent Studio to deploy AI agents to manage complex conversations across languages, channels, and markets at a global scale, helping them improve customer experiences, reduce operational costs, and unlock new revenue opportunities.

said Shawn Wen, CTO and co-founder of PolyAI. “PolyAI is scaling to meet the huge demand for enterprise-grade agent AI. Kong provides the infrastructure to leapfrog beyond traditional development.” “This partnership allows us to ship agent workflows and put the power of enterprise conversational AI directly into the hands of developers around the world.”

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With self-service onboarding, API key generation, documentation, and analytics through Kong Konnect, PolyAI provides a richer developer experience both internally and for customers adopting the API. These enhancements, combined with new access to deeper CI/CD integration and automation, streamline API delivery and simplify daily operations.

Kong Konnect also enables PolyAI to track usage, implement tiered pricing models, and support API monetization, allowing the company to secure new revenue streams. This will enable PolyAI to offer richer data-driven APIs that enhance the customer experience and enable seamless partner integration.

“APIs are the foundation of modern enterprise operations, and PolyAI needed to not only scale APIs, but effectively manage them. With Kong, we moved from a more fragmented infrastructure to a unified platform that can handle more than 1 trillion API calls and AI requests every day with the performance and governance needed for a growing business,” said Marco Palladino, CTO and co-founder of Kong. “Together, we share a vision for the next stage of innovation, where conversational AI agent workflows are no longer experimental, but operational, secure, and deeply connected to the systems that drive business.”