AI-Connect combines NLP, NLU, and LLM with goal-oriented voice AI to improve call handling and reservation settings for service-oriented businesses, independent contractors, retail, restaurants and hospitality, real estate, and independent contractors. Masu.
NEWARK, N.J., May 8, 2024 (GLOBE NEWSWIRE) — Via IBN — Phone.com today introduces AI-Connect, a breakthrough conversational voice artificial intelligence (AI) service . As the latest advancement in Phone.com's business phone system, AI-Connect creates a seamless and efficient communication experience for businesses and their callers.
For small businesses that need to seize every opportunity to convert interest into sales, but don't have the luxury of a management team or call center to manage an influx of leads and cold calls, AI-Connect provides inbound lead processing services. Customized for you, you can schedule appointments without the need for cookie-cutter call routing or contact center costs.
AI-Connect is designed to have natural, free-flowing conversations with callers and efficiently handle tasks like call routing, scheduling, and answering FAQs. This capability is made possible by combining state-of-the-art automatic speech recognition (ASR), natural language understanding (NLU), natural language processing (NLP), text-to-speech (TTS), and large-scale language models (LLM). technology.
What really sets AI-Connect apart is its ability to create goal-oriented, fluid interactions. The company's innovative application of his NLU/NLP hybrid infrastructure combined with LLM delivers superior intent recognition. Also notable is how the new service uses machine learning to provide distilled call analytics with detailed information and custom recommendations for each interaction.
“AI-Connect is much more than just a service or a new iteration of AI-enabled CX. It is a strategic transformation that removes the burden of expensive and complex technology designed for small and medium-sized businesses.” Phone .com CEO and co-founder Ari Rabban said. “As part of our UCaaS platform, AI-Connect removes traditional barriers and enables businesses of all sizes to access areas of efficiency and expertise that typically require significant investment and time. ”
When you initiate a call to an AI-Connect script, callers are greeted warmly by a professional voice and offered a variety of helpful options. From seamlessly connecting with specific contacts and departments to scheduling, rescheduling, and canceling appointments, AI-Connect helps Phone.com customers optimize every interaction, whether they're available or not. I'll make it.
AI-Connect leverages advanced call screening features to efficiently filter spam and other unwanted calls, protecting the valuable time of both business owners and callers.
Sophisticated conversation design orchestrates the interaction between AI-Connect and callers to optimize call flow and provide the most effective response in real-time. The intuitive UX simplifies setup, allowing businesses to easily configure and implement AI-Connect to suit their requirements.
“Innovation is in our DNA, and we're excited to take us into the next chapter of communications,” said Aron Cohen, Phone.com's esteemed Chief Technology Officer. said. His engineering acumen led to his VoIP calls, the world's first. “Twenty years after the FCC’s Pulver Order ushered in a new era by exempting certain IP-based communications services from traditional regulatory constraints, we are now at the forefront of the AI-assisted interaction transformation. We are ready to explore the possibilities. This marks our journey towards a future defined by intelligent solutions and reaffirms our commitment to changing the way people communicate. is.”
Phone.com has enjoyed 15 consecutive years of year-over-year growth, featuring an impressive jump in market share and a robust customer base of over 50,000 companies. Powered by an unwavering commitment to providing cutting-edge technology and services at affordable prices, the company's strategy resonates seamlessly with businesses of all sizes and drives a sustainable growth trajectory.
About Telephone.com
Founded in 2008 by veteran communications entrepreneurs, Phone.com provides comprehensive, flexible and reliable cloud-based communications and collaboration solutions to more than 50,000 businesses in the United States and Canada. Phone.com's innovative services, award-winning 24/7 support, combined with experienced executive leadership and forward-thinking strategic planning, have resulted in 15 consecutive years of growth. With over 50 customizable features, including audio conferencing, video conferencing, live and AI-assisted answering services, voicemail transcription, IVR, vanity and virtual toll-free 800 and local numbers, Phone.com's Business VoIP allows you to Connect with anyone anytime, anywhere. .
Phone.com is listed among the Fastest Growing Private Companies on the Inc. 500 | 5000 and Deloitte's Technology Fast 500. Connect with Phone.com on Facebook, follow us on Twitter, contact us at 844-746-6312, or visit Phone.com.
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