LAS VEGAS—Oracle has introduced an online store where Fusion Cloud Applications customers can purchase and install AI agents from a wide range of software developers, enhancing their supply chain, sales and marketing software with new tools powered by LLM.
The Oracle Fusion Applications AI Agent Marketplace, accessible through the Oracle AI Agent Studio development platform, allows customers of the company’s finance, logistics, human resources, and customer management applications to discover more than 100 agents from third-party software vendors and IT consultancies and deploy them directly within those applications, Oracle said at its AI World customer conference this week. Agents available in the marketplace from more than 20 partners, including Accenture, Deloitte, IBM, Infosys, KPMG, PwC, Wipro, Box, and Stripe, complement the approximately 400 Fusion Cloud assistants and agents offered by Oracle.
Oracle also announced new AI agents for Fusion Cloud’s supply chain management, sales, and marketing applications, and redesigned the application’s opening screen to include conversational prompt windows for AI queries and status updates about the agent’s work.
“These agents are embedded within your Fusion application, so they build context. ”
In addition, the company updated AI Agent Studio to support Model Context Protocol (MCP), which allows agents to communicate with other enterprise software outside of Oracle Fusion Applications, and Agent2Agent (A2A), a communication protocol that enables interoperability between agents created by different vendors. With AI Agent Studio, a graphical configuration tool that Oracle released earlier this year for customizing pre-built agents or building new agents from scratch, organizations can now measure the amount of generated AI “tokens,” or word fragments, that their applications consume. This may indicate the running cost of interacting with the LLM.
“These agents are embedded within Fusion applications, so they build context,” said Steve Miranda, Oracle executive vice president, in the AI World keynote. For example, accounting software users can monitor a company’s debt variances, receive alerts on noteworthy information, and take a closer look at invoices that caused unexpected results, all without having to switch screens or apply security permissions to the results. “You don’t have to code context in Fusion,” says Miranda.
The AI agent works within the application to collect data, interact with the computer user, and perform step-by-step actions to complete the process. Companies are starting to use them to analyze sales pipelines and provide tips to agents for closing deals, help supply chain managers respond to changing market conditions, resolve customer service requests, and set up interviews with job candidates.
Oracle and other developers of back-office and customer-facing applications are supplementing their AI agents with those from outside vendors and consultants to help improve productivity. Boston Consulting Group predicts that the AI agent market will grow nine times to $52.1 billion by 2030.
Three-quarters (PDF) of 1,803 executives surveyed worldwide by BCG in January rated AI as one of their companies’ top three strategic priorities, but only one-quarter of respondents said their organizations were creating “significant value” from their AI efforts.
