Despite companies investing heavily in AI, most employees are still not using AI and say AI skills are relevant to their daily work today “Only 1 in 10,” Salesforce said.
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However, despite companies making huge investments in AI, most workers are still not using it, and only 30% of workers say AI skills are relevant to their daily work today. A survey found that “only 1 in 10 people”.
Such skills include AI-specific programming languages, machine learning, and automated testing.
That’s despite workers being “excited” by the prospect of using generative AI in the workplace, according to Salesforce.
“In fact, more workers were excited about it being used at work (58%) than worried about it being replaced (42%),” the cloud software company added.
The ability of generative AI to create text, images, and other content in response to human input raises new concerns that technology will replace jobs.
AI, with its ability to maximize human capabilities, should be used as a tool to empower the workforce rather than hinder or replace it.
Suzieth Abraham
Salesforce
A recent Goldman Sachs report found that as many as 300 million jobs worldwide could be impacted by AI and automation, including in office and administrative support roles.
“With its ability to augment human capabilities, AI is a tool that empowers the workforce rather than impedes or replaces it,” said Sujith Abraham, senior vice president and general manager of Salesforce ASEAN. It should be used as a
“[But] It’s not without risks. This aspect is incorporated into our generative AI guidelines, which guide the responsible development and implementation of this transformative technology, including human participation. ”
According to Salesforce, HR officials said “data security skills, ethical AI and automation skills, and programming skills” will become increasingly important in the workplace.
However, there is a disconnect between the skills companies will need in the future and the skills employees are using today.
That gap will continue to exist As companies race to develop AI technology, Salesforce added.
Four out of five global employees report using digital skills in their daily work, but report having more than “collaborative technology, digital management and digital project management” skills Few people do, the company said.
Only 14% said their role involved other relevant digital skills such as cryptography or cybersecurity, and 13% said they used coding or app development skills. bottom.
The penetration of AI skills also varies by industry. Salesforce added that it should come as no surprise that the technology industry is the biggest user of AI skills in the world.
“But even in this industry, less than a third of employees are currently using AI skills in their jobs,” Salesforce added.
However, in Asia the situation is slightly different. For example, in India, the highest-ranked application of AI skills is not in technology, but in the travel and tourism industry, where 67% now use AI skills in their jobs, Salesforce said. He said CNBC Make It told to
“Over the past year, the use of AI has become more prevalent within the industry, with AI-powered systems and chatbots giving consumers more comprehensive, real-time insights.” said Abraham.
“Businesses can drive rules within their systems to generate more personalized options and move consumers closer to their decisions.”
When it comes to Singapore, manufacturing was the highest-ranked industry in applying AI skills. However, only 21% said he uses AI skills in his job.
“Manufacturing is an important part of Singapore’s economy, accounting for about 21% of the country’s GDP in 2022,” Abraham said.
“AI is essential to drive efficiency and quality improvements in production and service processes.”
This includes using real-time or predictive models to better manage logistics and supply chain challenges, he added.
Salesforce said gaining more skills will be “crucial” to an AI-powered future given the shift to skill-based hiring.
According to the study, 82% of talent leaders said skill is the “most important attribute” when evaluating candidates.
This is much higher than the 18% who said a related degree was most important.
“With today’s fast pace of innovation, skills-based hiring allows companies to quickly take advantage of new technologies,” Abraham said.
“Companies are recognizing the value of a skilled workforce in staying competitive and adaptable.”
The survey also found that 97% of global employees believe companies should prioritize AI in their workforce development strategies.
Therefore, companies should be proactive in helping their employees acquire skills, Abraham said.
“Workers need to be equipped with hard and soft skills to use AI solutions that are already embedded in their daily systems and business applications,” he added.
“This includes the parameters for working with the AI, the types of use cases for which the AI can give the best results, validation of the responses generated from the AI, [and] Discover red flags in generated content. ”
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