Oracle Simphony POS provides managers and staff with real-time, branded answers to common technical questions to operate more efficiently.
Oracle Restaurants SummitOracle today announced new smart assistant capabilities for Oracle Simphony Cloud Point of Sale (POS). Built-in generative AI assistants enable restaurant teams to solve common technical and operational issues faster with self-service suggestions. This real-time intelligence, personalized to each brand’s guidelines, allows restaurants to increase efficiency, resolve issues faster, and reduce the need for external support calls and intervention.
Smarter, faster support on the front lines
It’s designed to be easy to read and context-aware, so users can ask support-related questions like “Why doesn’t my workstation printer work?” or “Why can’t I log in to Simphony?” Staff receive instant, actionable answers based on each brand’s unique guidelines and anonymized data from the behavior of thousands of Simphony users. Accessible with a single click, the smart assistant can also be triggered by on-screen error messages, providing users with help when and where they need it.
Smart assistants allow brands to integrate their own standard operating procedures, ensuring guidance reflects their own policies and workflows. Staff can also share feedback to improve response accuracy over time and strengthen long-term operational efficiency.
Oracle Simphony Smart Assistant allows restaurants to:
- Strengthen integrated frontline support. From any Simphony workstation. When an error occurs, staff can receive guided assistance in resolving support issues with a simple click of the screen.
- Benefit from real-time, context-aware answers: Improve first-time repair rates and minimize the need for external support calls through generative AI trained on Oracle Simphony documentation and knowledge base.
- Troubleshoot quickly: Gain instant, actionable insight on how to address common POS and operational issues, such as failed logins, device and connectivity issues, and common system questions.
- Supports brand-specific consistency and compliance. Power approved workflows and drive consistent brand operations across locations through the integration of brand-specific standard operating procedures.
“Oracle Simphony Cloud Smart Assistant is a game-changing product for restaurant operators, providing instant, contextual support that reduces the workload of IT teams and enables staff to resolve common issues on the fly,” said Etienne Piat, vice president of service excellence and innovation at Oracle Consumer Industries. “This innovation allows restaurants to maintain peak performance while focusing on what matters most: exceptional guest service.”
Early adopters are already seeing the benefits of smart assistants. This feature will be generally available within the next 12 months for Simphony Cloud customers in more than 100 languages worldwide.
For more information, visit oracle.com/restaurants or contact your Oracle representative.
About Oracle Restaurant
Oracle Restaurants helps ambitious food and beverage providers transact in new ways, put guests at the center of every business decision, and deliver exceptional dining experiences. Powered by Oracle Simphony Cloud, an open and extensible digital transaction platform for integrated restaurant commerce, our solutions enable operators to deliver information and automate operations, streamline payments and personalize staff and guest interactions. From quick service to fine dining, restaurants around the world trust Oracle to improve efficiency, seamlessly scale, and innovate for the future. For more information, please visit Oracle Restaurant.
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