Microsoft has published its 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Microsoft 365 Copilot. This article describes all the latest developments in Copilot, Copilot Studio, and Microsoft’s agent infrastructure for these products. This will allow you to better prepare for future updates to align with your (evolving) agent AI strategy.
dynamics 365
Microsoft is introducing agent experiences and deeper Copilot integration across Dynamics 365 for sales, service, finance, supply chain, commerce, human resources, projects, sustainability, and ERP. Dynamics 365 Sales customers can now leverage Copilot to leverage data via CRM and Microsoft 365 sources, such as email and meeting summaries, to help users work more efficiently.
Microsoft is also bringing more agent capabilities to Dynamics 365 Customer Service, including AI-driven admin and supervisor assistance to help users time to value. At the same time, Dynamics 365 Contact Center will benefit from new AI-powered features, including enhanced self-service.
Dynamics 365 Field Service aims to improve mobile usability and reliability, and with the introduction of the Scheduling Operations Agent, provide more consistent and reliable results for workers. Dynamics 365 Finance provides enhancements to further automate financial processes, allowing warehouse workers using Dynamics 365 Supply Chain Management to benefit from AI-powered picking, inventory realignment, and hands-free scanning.
New cross-app features in Finance and Operations include improvements to the Model Context Protocol (MCP) server and the introduction of AI-powered Workspace Immersive Home, an adaptive landing page for agent management and workflow monitoring. And agent enhancements in Dynamics 365 Business Central are aimed at “accelerating the transition to agent-based ERP.”
Microsoft Power Platform and Microsoft Copilot Studio
Power Apps provides users with enhanced AI capabilities, including increased availability and more flexibility in creating generated pages. Additionally, Power Pages now offers enhanced AI tools and security agents to help users protect their sites more easily.
The latest updates to Power Automate introduce various agent-based authoring, optimization, and self-healing features that can be applied to Copilot Studio-driven actions in desktop flows and cloud flows. In addition to this, Microsoft Copilot Studio has new capabilities for customizing agents built with Agent Builder in Microsoft 365 Copilot. This includes advanced governance, multi-agent orchestration, and evaluation capabilities.
Microsoft Power Platform governance and management now includes administrative controls for agent security, real-time risk assessment in Copilot Studio, and AI-powered governance agents that automate tenant monitoring and remediation.
Role-based agent for Microsoft 365 Copilot
Finally, Microsoft is enhancing its role-based agents. The company wants to transform Sales Agent into a “seller’s daily command center” by introducing a richer Sales Chat and Sales Home experience. In addition to new governance and scalability controls, sellers using Sales Agent benefit from simplified access to deal and account data through configurable record summaries, support for Outlook and Teams with contextual insights, and improved email and meeting knowledge.
Microsoft is also expanding how financial agents support users with daily tasks such as reconciliation, variance analysis, preparing data in Excel, and communicating with customers through Outlook.
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