New Delhi: India's largest online travel agency MakemyTrip (MMT), has launched a multilingual Genai travel planning assistant to enable you to book conversations. The first is Hindi and English, MMT says the platform “helps users from every stage of their trip planning, from discovery to fulfillment and beyond.” Users will find conversational support throughout the journey, including destination discovery, shopping, trips and post-sale scenarios. ”“The new Genai Trip Planning Assistant is an upgrade to existing AI agent Myra, making the experience seamless and conversational, allowing travelers to interact with each other via voice and text,” the company said in a statement.“Where can you go on a relaxing holiday with your kids to ask complex and open-ended questions in the area of travel in Hindi and English?” Or, he added, “I want to go to South India and cover Madurai, Ramzwaram, Kovalam and Kodaikanar. Can I suggest the best route?”According to MMT, Genai Travel Planning Assistant Myra is based on a network of professional AI agents across all major travel categories, flights, accommodation, holidays, ground transport, visas and FOREX. Multimodal input (text, audio, images, videos), continuous front and rear dialogue, itinerary editing, and post-sales support are all supported within the same interface.“We're committed to providing a range of services to our customers,” said Rajesh Magow, co-founder and group CEO of MMT. “We have always believed that technology will be the best by making the customer interface as fun as possible by solving complex problems behind the scenes, turning it into behavior through natural, human-like conversations.By making access first in Hindi and quickly expanding to multiple Indian languages, this launch could solve the centre of Bharat, reach the deepest corner and bring seamless and intelligent travel bookings to those who have not been served by the digital platform for a long time. We bring together the full strength of our platform, including customer preference data, supply, user-generated content, personalization, real-time intelligence, and more, to promote the next era of travel.”
