Verint IVA automates 14 million voice and digital interactions annually
Melville, New York, May 20, 2024–(BUSINESS WIRE)–Verint® (NASDAQ: VRNT), a CX automation company™today announced that a leading consumer financial services company is using Verint Intelligent Virtual Assistant (IVA) to achieve superior results in its artificial intelligence (AI) business.
The company realizes significant financial and operational benefits as Verint IVA handles approximately 14 million customer service interactions annually and resolves approximately 80 percent of customer interactions without having to route them to a human agent. It is reported that there is.
The company initially deployed Verint IVA on its digital chat channels and reported that containment rates quickly rose to 80%. He then added an internal help desk channel and a customer-facing voice channel to his Verint IVA deployment. Now, his Verint AI-powered bots built into Verint IVA allow the company to improve agent capabilities, extend service time, reduce operational costs, and improve customer experience.
“Verint IVA delivers industry-leading performance across voice and digital channels. Its scalable design allows brands to start small and quickly deploy and immediately reap the benefits of AI business results. ” said Heather Richards, Vice President of Market Development at Verint. strategy. “Verint IVA consistently improves performance by using AI machine learning and the comprehensive behavioral data hub available on the Verint open platform.”
Verint IVA includes multiple AI-powered bots that work together to achieve industry-leading containment rates and is part of a large team of specialized bots available within the Verint open platform.
For more information, please visit Verint IVA.
About Verint
verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands, including more than 80 of the Fortune 100 companies, use Verint Open Platform and our AI-powered bot team to drive tangible AI business outcomes across their enterprises.
Verint, a CX Automation Company™, is proud to be certified as a Great Place To Work™®. For more information, please visit Verint.com.
This press release contains “forward-looking statements”, including statements regarding Verint Systems Inc.'s expectations, projections, beliefs, opportunities, plans, strategies, beliefs and similar affecting statements. These forward-looking statements are not guarantees of future performance. and are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed or implied by the forward-looking statements. may be. For more information on these risk factors, please refer to our Annual Report on Form 10-K for the year ended January 31, 2024 and our other filings with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or We are under no obligation to provide reasons why your results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, CX Automation Company, CUSTOMER ENGAGEMENT COMPANY, and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
View source version on businesswire.com. https://www.businesswire.com/news/home/20240520274314/ja/
contact address
Media contact point
Sue Hass
sue.huss@verint.com
PR for investors
Matthew Frankel
matthew.frankel@verint.com
