Kore.ai, a provider of conversational and generative artificial intelligence technology for enterprises, has released version 11.0 of its Experience Optimization Platform. This release delivers features that help drive AI-enabled business interactions across use cases such as customer, agent, and search experiences.
According to Kore.ai, the new version will provide businesses with advanced AI automation capabilities, allowing them to generate conversational experiences tailored to their needs.
“We reimagined what it takes for platform users to bring new AI automation solutions to market faster, with speed, accuracy, and cost. We are focused on reducing management complexity and time and putting AI to work to drive AI at scale,” said Raj Koneru, Founder and CEO of Kore.ai.
According to Kore.ai, this release includes the following features:
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Unified experience: A single interface across Kore.ai integrated products such as Automation AI, Contact Center AI, Search AI, and Agent AI with an easy-to-use app switcher.
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Multi-LLM generation AI: Multiple LLM models customized for different use cases and scenarios, including XO GPT with enhanced security and performance.
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XO GPT model: A set of models enables more human conversations through paraphrasing, summarizing, and understanding user intent. The model can be fine-tuned to suit your customer experience conversation use case.
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Advanced search extension generation: It provides content discovery using corporate assets, enables custom extraction strategies and data management, and creates prompts and business rules specific to your use case.
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Outbound campaign: Helps automate proactive voice outreach to customers with agentless dialer for messages, collections, and reminders.
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Agent support: Provide real-time coaching to human agents through guided instructions and playbooks.
