Kore.ai Launches GALE to Accelerate Advanced Gen AI Adoption in the Enterprise, ET CIO

Kore.ai, a leader in enterprise generative and conversational AI platform technology, today announced GALE, a Generative AI and LLM Platform for Enterprises, enabling enterprises to build powerful GenAI applications that enhance productivity, innovation, and unlock value from GenAI.

GALE is the industry's first purpose-built GenAI application platform that addresses the needs of businesses to rapidly develop, deploy, and scale advanced AI applications in enterprise environments. With a no-code toolset and an intuitive visual interface, GALE gives businesses the most efficient way to experiment with multiple models and prompts, build and deploy their first AI agents, and makes it easy for developers without specialized AI talent.

A recent McKinsey report found that organizations are rushing to deploy GenAI across their business units but are being hampered by implementation challenges. Companies struggle to find the right use cases, are unable to scale AI solutions to derive business value, and lack the tools to enable existing teams to experiment with best-performing baseline models and ensure AI is responsibly governed and secured.

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“The launch of the Transformer model has taken the world by storm, leaving enterprises wondering where to start and how to leverage advanced AI to realize business value,” said Raj Koneru, CEO and founder, Kore.ai. “GALE addresses the fragmentation and limitations within the current ecosystem. It is a unified platform that brings together core AI app building capabilities with built-in guardrails. None of the hyperscalers or other GenAI app providers offer their customers end-to-end capabilities to try different LLM or SLM models and develop, deploy and manage advanced GenAI apps. GALE provides that.”

Powered by the Kore.ai platform, GALE simplifies AI application development, accelerates the adoption of GenAI in enterprises, reduces development time by up to 50% and enables rapid prototyping. It is integrated into the enterprise ecosystem, ensuring smooth integration with business systems and supporting large-scale AI implementations.

• The no-code flow builder and drag-and-drop interface allows you to rapidly create complex workflows, apps, and AI agents, reducing dependency on specialized technical resources.

• Model Hub gives companies centralized access to over 30 AI models (community, open source, or fine-tuned) that can be refined and fine-tuned to specific business needs.

• AI agents automate complex tasks and workflows, improving operational efficiency and allowing businesses to focus on strategic initiatives.

• Prompt Studio provides a playground for developers to create the right prompts, helping companies move from idea to production faster.

“As enterprise adoption of GenAI accelerates, organizations are looking to derive value from their AI initiatives faster. They need a platform that allows them to easily experiment, build, deploy, and scale AI agents and applications,” said Vaibhav Bansal, vice president, Everest Group. “Typical platform capabilities include an AI/ML orchestration layer for efficient model management, the ability to seamlessly connect with enterprise data, a low-code interface, and an application development layer for deploying AI agents or apps. In addition to these, enterprises need access to the best-performing underlying models, provisioning to bring their own models, guardrails to ensure fairness and data security, the ability to fine-tune models with enterprise data, and pre-configured GenAI libraries and frameworks for various use cases. An enterprise-grade GenAI platform that supports such capabilities promises an exciting future and can become a one-stop suite for all an enterprise's AI-related needs.”

GALE stands out as an enterprise-grade platform that is agnostic to LLM models, cloud infrastructure, and applications, providing customers with maximum choice and flexibility in their AI deployments. Pre-built templates and out-of-the-box integrations trigger large-scale enterprise-wide automation through GenAI use cases. Enterprises can transform business processes from front-to-back office by building AI agents that target specific tasks or create complex agent workflows that automate tedious and time-consuming jobs across the organization.

Over 100 companies across a broad customer base, including banking, healthcare, insurance and retail, are currently using GALE beta to drive targeted value creation in the following areas:

• Improving research by using AI agents to mine online content for market intelligence
• Improve knowledge management and data discovery for insights and trend analysis by automatically summarizing content from emails, call recordings, social media and ticketing systems.
• Creating innovative and diverse content to meet creative, technical and business needs
• Enhance process automation by automating workflows related to billing, customer order processing, inventory management, invoicing, and accounts receivable/payable.

GALE provides businesses with the fastest way to build generative AI agents in a secure, scalable enterprise environment. The platform can be accessed at https://www.kore.ai/GALE.

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