The Kenyan government has pledged to work tirelessly to maintain the country’s competitiveness as an ideal destination for ICT-based, export-driven labor services. State Department of Information and Communication Technology (ICT) and Digital Economy Chief Secretary John Tanui gave assurances to investors in the sector.
PS made these remarks during a recent tour of the Nairobi operations hub of Sama, a leading US-based data solutions provider.
He said Kenya has embarked on a strategic process to remove operational barriers faced by players in the business process outsourcing (BPO) sector.
Kenya to set up digital hubs in all wards nationwide
Plans to encourage technology companies to invest in Kenya include establishing more than 1,450 digital hubs in districts across the country linked by a robust fiber optic backbone infrastructure.
PS Tanui said such connectivity will help facilitate ongoing capacity-building efforts to foster more than one million jobs in the ICT sector.
Wendy Gonzalez, CEO of Sama Global, said that if legal and related barriers are not removed, Kenya will lose more than 2,500 jobs allocated to Kenyan youth as part of its growth plans this year. He said he could lose.
“Sama is a global organization that currently employs over 3,500 Kenyans and plans to increase this number to 2,500 by next year. You can be assured that the government will be relentless in addressing operational issues that affect power,” Tanui said.
He added, “The government is fully committed to securing these 2,500 jobs through Sama as it rushes to formulate the necessary policies and regulations to accelerate the growth of companies in the BPO sector.” rice field.
Sama CEO Ms Gonzalez has urged the government to address operational challenges as the company seeks to expand its operations in Kenya.
With the global BPO market estimated at over US$262 billion, African countries continue to emerge as the next BPO growth frontier.
Gonzalez said the BPO sector is important in developing artificial intelligence (AI) systems that power the automotive, retail, agricultural and food technology sectors.
“Business actors are investing heavily in AI, with investments estimated to exceed US$2 trillion by 2030. It’s a growth line for players in the BPO sector because it needs a lot of support,” said Gonzalez.
Sama has been in Kenya for the past 15 years, providing value chain AI solutions such as self-driving cars, virtual reality game consoles, fashion segmentation, agricultural solutions to prevent crop diseases, and providing quality formal education to Kenyans. continue to provide good jobs.
Recently, Sama announced the launch of Platform 2.0, a computer vision platform redesigned to reduce the risk of machine learning (ML) algorithm failures.
A completely redesigned, scalable platform provides greater client transparency and minimal rework, enabling Sama to deliver annotated data and insights 3x faster.
Sama is the world leader in data annotation solutions for computer vision that power AI and machine learning models.
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