Kellton, an AI-driven digital transformation and technology consulting firm, has partnered with FutureAge AI Labs to build Zourney, an AI-first B2B travel platform for travel businesses. The platform aims to improve supplier onboarding, pricing intelligence for reservation management, service workflows, and post-sale engagement. Resellers typically deal with several challenges, including fragmented supplier integration, slow service workflows, limited personalization capabilities, and compressed margins due to operational inefficiencies. Kellton developed Zourney, a native AI B2B travel platform powered by FutureAge AI Labs, to enable smarter pricing, real-time personalization, streamlined service, and more informed decision-making for travel partners. This is expected to provide a more intelligent decision-making process for travel partners and improve access to inventory. The platform claims to reduce the entire booking workflow time to less than 5 minutes. As a result, travel agents will be able to offer pre-built holiday package itineraries, manage hotel and flight bookings, and conduct hassle-free transactions using a payment ecosystem integrated with domestic and international DMCs. Niranjan Chintam, Executive Chairman of Kelton, said: “Travel is at a real inflection point. The next wave of growth will not be determined by scale alone, but will be driven by intelligence. We have worked with major OTAs, airlines and airport operators around the world. “We have seen first-hand the operational complexity that lies beneath the surface of this industry. Zourney is built to simplify that complexity to reduce friction, increase partner productivity, and enable smarter decision-making across travel.””According to industry reports, travel agents typically spend one to two days per booking, with most of their efforts spent on follow-up and calling multiple customers. This also includes searching for ground transportation, activities, and inventory across multiple sources. This process involves multiple logins, using WhatsApp groups, dealing with fragmented supplier networks, tracking confirmations, and more. Supplier dispersion and opaque pricing can further negatively impact distributor profits.
